Job Description
Job Description
- Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Projects: perform effectively as project leader or project team member as required for all internal assignments.
- Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.
Eligibility, Knowledge, Skills & Experience
- Strong 4-7 years Deskside technologies hands on experience
- End User Standard office productivity applications install/ troubleshooting
- Desktop/Laptop OS build on Windows and MAC Platforms.
- Imaging using Ghost software
- HP Desktop/DELL/Toshiba laptop hardware support.
- Printer support for Personal and Network Printers.
- People Management Skills is a very strong Aspect.
- Blackberry provisioning/ troubleshooting
- Standard Business applications client side install/basic troubleshooting
- Inventory management
- Assistance in liquidation of assets work
- Assistance in litigation related data discovery work
- Assistance in Patch Management client side troubleshooting
- Assistance in software distribution using Bigfix/SCCM etc
- Should be able to use Remedy Ticketing system and manage queues
- Strong verbal and written communication skills
- Strong customer relationship handling skills
- Strong vendor coordination skills
- Good team player
- Ability to work with minimal guidance and drive things to a logical conclusion
- Exp. working on SCCM and BOMGAR is a desired skillset
Years of Experience
- Relevant: 4-5 years of experience
Job Types: Full-time, Contract
Pay: $15.14 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Irving, TX 75015: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support (Preferred)
- iOS (Preferred)
- Windows (Preferred)
Work Location: In person