Job Description

Service Technician
Schedule: MON-THUR 5:30pm-4am during training period, after which time schedule will most likely be a WED-SAT 5:30pm-4am
Please apply directly to our Career site: https://careers.rti-inc.com/us/en/job/R3394/Service-Technician-I
The Company
Headquartered in Mendota Heights, Minn., Restaurant Technologies is a fast-growing, award-winning company (Best Places to Work, Entrepreneur of the Year) looking to extend its history of fast growth. We are the leading provider of cooking-oil management and back-of-house hood and exhaust cleaning solutions to over 35,000 food service providers.
The Team
Located in one of our 41 depots, our operations teams are the face of Restaurant Technologies while onsite at customer locations: whether performing service, delivering and picking up oil, or providing training.
The Job
The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance.
Schedule: Monday-Thursday 5:30pm-4am
Primary Job Accountabilities:

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customer’s expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• Position may include night installation work; schedule will vary based on customer demand & install schedule.

Education, Requirements & Competencies:
Requirements:

• Must be 21 years of age with a valid driver’s license
• High School Diploma or Equivalent
• Ability to work within a team environment
• Ability to problem solving customer issues for install and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
• Ability to climb up and down a ladder as high as 20 feet in the air
• Ability to work variety of day, weekend and/or overnight shift (specific schedule will be discussed upon interview)

Preferred Experience:

• Vocational Training

Equal Opportunity Employer
Restaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.
As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
If you need reasonable accommodation for any part of the employment process, please contact us by email at askHR@rti-inc.com
and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1-888-796-4997 if you wish to speak with a resource regarding a reasonable accommodation request.
Next Steps
Thank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. We look forward to connecting with you! Not ready to apply just yet? Please like us on Facebook or follow us on Twitter and LinkedIn to stay connected!
Who We Are
Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 20,000 existing accounts we are an established, profitable mid -sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 42 metropolitan markets.
Our Culture
At Restaurant Technologies, we’ve cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.
Our Customers
We serve the leaders in the food service industry which include -McDonald's, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba's, Applebee's, Chili's, and leading independent restaurants.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Night shift
• Overnight shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Greensboro, NC: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please detail experience that you have in hydraulics, plumbing, maintenance, electrical, and/or mechanics.
• Are you willing to work the below anticipated schedule?

MON-THUR 5:30pm-4am during training period, after which time schedule will most likely be a WED-SAT 5:30pm-4am

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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