About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
As a Lumen Billing Manager, you will oversee the day-to-day management of dispute resolution and collections for Wholesale customers. You will lead your team by conveying the strategic goals of the Company and the Business. Also, you will ensure that your team provides a positive customer experience by establishing prompt and timely responses to customers during dispute resolution and collection inquiries. In addition, you will help identify and develop plans to drive efficiencies, remove roadblocks, risk mitigation, and cost reduction initiatives and then work to execute and monitor results. A Billing Manager will also be responsible for establishing and maintaining a positive relationship with their employees and customers.
Ensuring that the company's strategic goals are communicated with the team and aligning resources to achieve those goals effectively.
Develop the skillsets, both hard and soft skills, of direct reports and employees through coaching and mentoring.
Creating an environment of personal growth. Helping employees understand growth comes from mistakes and to move forward improved. Minimizing the fear of failure and lack of action
Collaborate with team, peers, and other organizations to identify resolution to root causes to minimize reoccurring issues. Consistently look for efficiencies and improvements.
Promote good employee relationships through communications by being aware of changes, implementing changes, and communicating to employees to ensure buy-in of changes. Weekly collaborative meetings. Monthly performance feedback and midyear and year-end performance plans. Recognizing successes.
Ensure everyone incorporates some fun while achieving our goals and being successful.
Review daily reports and take actions as required.
Ensure that all employees have opportunities for learning and attending training classes.
Remove roadblocks to help employees get their work done.
Providing support on escalated issues. Ensure that key stakeholders receive timely updates, communicate resolutions to the customer, and provide closure to their issues.
Monitoring, evaluating, and driving necessary corrective actions for behavior changes and success
Partners with billing operations, process, and finance for process improvements
Drive success in meeting key metrics across dispute resolution and reducing past-due accounts receivable.
Establish employee schedules, clearly communicate expectations around policies, and monitor employee time. Employees will work directly with the manager on any exceptions.
Bachelor's degree in Finance, Accounting, or related professional experience preferred
Prior and proven supervisory experience is highly desirable
5 + years of related experience
Prior disputes and collections experience
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Strong negotiation skills
Strong analytical skills
Track record in driving "continuous improvement" processes
High integrity and strong business ethics
Team player with a great passion for succeeding
Excellent interpersonal, verbal, and written communication skills
Knowledge:
Requisition #: 328079
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
72540
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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