Overview: H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

Job Description: Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

RESPONSIBILITIES OF THE POSITION:

• Role model Superior Customer Service.
• Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures Standard Operating Procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Requirements:

• Eighteen (18) years of age or older
• Must have completed Regional Service training and approved by the Regional Merchant
• Advanced understanding of checkout procedures
• Demonstrated leadership ability
• Demonstrated commitment to excellence in customer service
• Exhibits high level of performance
• Have the ability to speak or communicate effectively to co-workers, supervisors and customers
• Demonstrates strong conflict resolution skills
• Effective oral and written skills
• Possesses understanding of basic math concepts
• Possesses ability to make logical decisions
• Ability to delegate, organize and plan effectively
• Ability to handle stressful situations
• Excellent customer service skills
• Proficiency on HEB systems preferred
• Excellent communication and organization skills
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
• Maintain sanitation standards throughout the work area
• Ability to work a flexible schedule, including opening, closing, and weekend shifts.

Physical Requirements:

• Maintain a high level of productivity and efficiency standards.
• Standing (for max. of 3hrs).
• Lift and carry moderately heavy loads;
• Bend, reach, squat, push and pull

12-2007