Job Description

Our Customer is an American multinational beverage corporation headquartered in Atlanta, Georgia. Their many interests include the manufacturing, retailing, and marketing of nonalcoholic beverage concentrates and syrups. They are passionate about beverages around the world, with around 200 brands and 700,000+ employees across the company and bottling partners. They take deliberate action to nurture an inclusive culture that is grounded in their company purpose, to refresh the world, and make a difference. They believe their culture is one of the reasons their company continues to thrive after 130+ years.
We are seeking a Business Analyst, Customer Solutions on a contract basis who will support the Customer’s business needs. The ideal candidate will manage tactical work in improving load density, reducing targeted customer fees and fines, and Collaborative Planning, Forecasting, and Replenishment (CPFR) work. This job is critical to becoming the operating unit for North America customer's most valued supplier. This role is 100% remote.
Note: Candidates must have their own laptop - The customer will set up a Virtual Desktop Interface, and is not providing laptops to contractors at this time

What You’ll do:
Accountable for identifying opportunities through deep-dive tactical data analysis in the areas of the operating unit for North America Load Density and Warehouse Route to Market (WRTM) Cost To Serve
Collaborate with the appropriate Customer Solutions Senior Manager in addressing those identified opportunities and in removing load density waste and reducing controllable Cost to Serve related fees and fines; adapt a pragmatic process to impact cost associated with these 2 areas based on data analysis capability
Deliver daily/weekly analysis, and exception reports for priority customers that will provide an opportunity to reduce WRTM controllable cost to serve
For the operating unit of North America customers like Albertsons, Target, Costco, Dollar General, eCommerce Amazon, and zone customers like C&S, BJs, SUPERVALU, UNFI, Publix, Kehe, and Meijer to lead pilot to eliminate on-time delivery service fees
Provide exceptions reports and customer-ready presentations to help on opportunity
Dwell charges and on-time in-full (OTIF) fees and fines that exist so that customer service team members can take it to the customer and reduce fees and fines or extract commercial value
Work as an integral part of an assigned team(s) assisting customer solutions in presenting replenishment insights to internal stakeholders and customers
Assessment of vehicle fill opportunities at the customer/lane level
Evaluate daily orders to understand which orders are meeting vehicle fill expectations and which are not
Provide data and direction to the operating unit for North America Customer Service Team that supports shipping full vehicles, while managing Customer Distribution Center availability opportunities. This direction will be used to distribute order cuts and cancelations
Provide weekly perspective to the customer on allocation buckets or uploads for customers who use an allocation process, this resource will collaborate with Customer Solutions
Customer OTIF penalty exception requests must be communicated with clarity and push on customer-owned root causes
Communicate customer OTIF penalty exception requests with clarity and push on customer-owned root causes
Clearly identify and communicate with Customer Solutions (CS) Manager and Transportation on Dwell Fees opportunities
Work with CS Manager and account leads on opportunities to address unloading fees/lumper fees as an enable for commercial negotiations
Communicate and work with Transportation in identifying and developing plans for on-time service delivery fees reduction
Identify and communicate root causes for other areas of WRTM Cost To Serve opportunities such as Cost per Unit (CPU), quality compliance, and unidentified transportation charges
Participate in customer solutions meetings, representing or sharing progress on load density/fees and fines work
Communicate effectively with the Load Density team deviations on customer order weights and root causes by customer lane; allocation vs. order weight, ship weight vs. order weight, savings associated with load density on a monthly basis

Must Haves:
3-5 years of business analytical experience with a financial background required
5+ years of related experience preferred
Expertise in analytical/data management tools such as Power BI, Excel, and others
Ability to develop Power BI dashboards
Ability to steward and lead improvements
Demonstrated bias toward leveraging the latest technologies analytical
Ability to handle large data sets
Skilled translation and presentation of data into concise, pragmatic, and relevant actionable recommendations
Proven ability to manage customer relationships and influence customer actions
Well-developed communication and influencing skills with a proven history of analytical capability

Education:
Bachelor’s Degree required

Hours & Location:
M-F, 40 hours/week. This role will be 100% remote

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

The salary range for this position is $26.76 - $36.76 per hour.

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