Customer Retention Advisor - Inc Authority

What is Inc Authority?

• We are a business formation company headquartered in Reno, NV that specializes in helping businesses launch and grow throughout the U.S.
• We act as a registered agent in all 50 states and consult on business formation services as well as business growth services such as tax planning, business credit, marketing, etc.
• On average, a Customer Onboarding Specialist will make $70,000 in their first 12 months in this role.
• Our commission structure is uncapped.
• We look for candidates from all backgrounds and provide paid training specific to our industry.
• We have multiple avenues of career growth and longevity and promote from within!
• We promote a culture of diversity, inclusion, and work life balance.
• Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity

Position Overview

Customer Retention Advisors are responsible for reaching out to our current clients to go over the renewals process specific to renewing their LLC or Corporation. In this position you will consult with business owners in offering custom renewal solutions so our clients can maintain their business and grow!

Responsibilities

• Engage in inbound and outbound calls with Inc Authority clients who are considering a change in their services or to renew their services
• Collaborate with sales and customer service management on ideas and tactics to provide customers with new services
• Respond to customer queries in a timely manner
• Analyze customer feedback and develop techniques to ensure customer retention
• Provide excellent customer service and ensure customer satisfaction
• Explain and upsell our products and benefits of Inc Authority service

Awesome benefits will include:

• Earn up to $80,000 a year! (Base Salary + Commissions, Spiffs, and Bonuses)
• No weekends! Enjoy working 8am-5pm Monday-Friday with weekends off!
• Fun and exciting team-oriented work environment!
• Fresh leads provided daily (no cold calling)
• Continuous coaching and full support to help you maximize your earning potential
• Opportunities for advancement
• Paid vacation, PTO, 401K w/match, health/dental insurance, and education assistance

Qualifications

• Excellent customer service
• Interpersonal skills and detail-oriented
• Team oriented and able to build positive relationships with customers
• Achieve and exceed individual targets
• Basic computer knowledge
• Familiarity with multi-line phones

Requirements/Desired Qualifications:

• Minimum 1-year experience in a similar role
• Customer Service/Call Center experience
• Punctuality
• Positive and Professional Demeanor and Appearance

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated to providing you with the resources you need to successfully run your business. Your success is our success.