Job Description
Actively interviewing, growth potential, career stability, and mission-driven.
Come grow with us! Apply today!
Position: Monitoring Center Supervisor
Location: Pittsburgh, PA
Overview:
Edgeworth Security is actively hiring for supervisors. The Supervisor position is on site in our Pittsburgh monitoring center where you will receive onboarding and continuous training to help you learn new skills and succeed in your role overseeing agents as they respond to alarms and monitor client locations.
If you excel at delivering superior leadership, customer service and can multi-task, remain calm under pressure, follow, and give direction, then you belong on our team.
Skills & Experience:
- Proven experience in leadership and personnel management. Experience in security, loss prevention, law enforcement or military preferred.
Compensation and benefit details:
- Full-time = full benefits (medical, dental, vision), paid time off, and more after 60-days of employment.
- Hourly rate is negotiable based on experience.
- Opportunity for pay increase yearly based on reviews.
- 401(k): Matching 5% following 90 days of employment offered to both full-time and part-time employees
Responsibilities:
- Oversee staff in monitoring and incident response services to protect client locations from intrusion, theft and other unauthorized or criminal activities
- Manage scheduled remote patrols of client sites
- Provide leadership, guidance and address issues and events as they arise
- Dispatch security personnel and law enforcement as needed
- Document incidents in reports for management and clients
Important considerations:
- Night and weekend shifts will be required
- Due to the nature of the work, discretion is especially important
Qualifications:
- Intermediate computer proficiency and skillful in the use of MS Office a must
- Minimum 3 years in a supervisor or Leadership role.
- Excellent written and verbal communication skills with a customer service background preferred.
- Attention to detail
- Ability to maintain the confidentiality of sensitive information
- Work a minimum of one weekend shift (Sat or Sun) per week
- Ability to multi-task
- Professional demeanor
- Self-starter capable of working individually and as a strong contributor to the team
New World. New Problems. New Solutions.
Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We collaboratively combine people, processes and technology to actively secure, protect and improve the operations of our clients' people, property and assets.
What's in it for you? Why work for Edgeworth:
We are growing! We want all candidates and employees to know that we have made internal improvements and are continuously working towards elevating our culture and providing a work environment that fosters professional growth and work-life balance. Growing pains are a natural part of any company's development, and it is important that we approach these challenges with a positive and proactive attitude. As we continue to expand and evolve, we must be willing to adapt and make changes in order to overcome any obstacles that may arise. This may involve reevaluating our processes, implementing new technologies, or restructuring our teams. However, it is important to remember that these challenges are opportunities for growth and improvement. By working together and staying focused on our goals, we can overcome any hurdles and continue to build a successful and thriving company.
We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work. If you aspire to grow within the security industry, we'll provide mentorship and trajectory.
We are growing... come grow with us!
We look forward to the possibility of you joining our team.
Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.
EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce.