Management Analyst job at Stefanini, Inc in Remote

Job Description

Listed salary ranges may vary based on experience, qualifications, and local market.

Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.

Similar Jobs

Omni Hotels & Resorts

Cart Attendant Job at Omni Hotels & Resorts

Familiarize oneself with all resort operations by having individual contacts around property to achieve better communication when guests golf bags and supplies

EQ Office

Administrative Business Partner Job at EQ Office

Overview: About EQ Office EQ Office is Blackstones US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment &

Tower Staffing, Inc.

Shipping and Receiving Clerk Job at Tower Staffing, Inc.

Seeking a Shipping Clerk and Material Handler for openings in central Fort Wayne, IN. Candidates must have previous experience that is similar, or relatable to

Burger King

Restaurant Staff Job at Burger King

Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends whatever suits your schedule.

World Wide Technology Holding, LLC

Software Architect Job at World Wide Technology Holding, LLC

At least 3 years selling, architecting, implementing, and/or marketing Azure cloud solutions. Working knowledge or expertise in Azure cloud design and

Management Analyst Job at Stefanini, Inc, Remote

NHVKT1NSRjhYTHBOZEpTdENRQnk4dz09