We are currently seeking a Hospital Account Manager (HAM) to join our Southeast Hospital team. As a HAM, this outside field-based representative will be responsible for managing an existing account base comprised of acute care facilities across their assigned Miami/South Florida territory. As a Hospital Account Manager, you will be responsible for managing a large existing book of business while also introducing focus specialty products, analytical platforms, and workflow efficiencies to our clients. You will target new opportunities with current hospital partners and develop relationships with all leaders inside the hospital administration. The HAM takes ownership for onboarding new hospital reference laboratory business and working with division and corporate HHS leadership to expand services beyond clinical reference testing (i.e. Oncology & Genetics).

Key Competencies:

• Strong relationship building ability and experience.
• Ability to prepare and present professional presentations (In-Person & Virtually).
• Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory.
• Act as a liaison between the client and the operations team in relation to client needs.
• Provide ongoing service and timely resolution to customer base.
• Ensure customer retention by providing superior customer service.
• Recommend solutions that are client focused.
• Provide account management for client’s day to day operations.
• Collaborate with entire sales team to grow book of business.
• Meet and exceed monthly retention and upsell goals.

Qualifications and Requirements:

• BS/BA degree from a four-year accredited university or college preferred.
• Previous sales experience or account management of 3+ years is preferred.
• Experience in the healthcare industry is a plus.
• Proven success managing a book of business.
• Superior customer service skills with the ability to build trust-based relationships.
• Effective communication skills, both written and verbal
• Ability to deliver results in a fast-paced, competitive market.
• Excellent time management and organizational skills
• Proficient in Microsoft Office and Excel