Job Introduction:

Maximus is currently looking for a Director, Business Operations. The Director of Business Operations oversees the Operations Support, Credentialing and the PMO function for the Independent Practitioner Panel. This position oversees planning, staffing, managing priorities, and recommending and implementing changes to methods. The incumbent works on complex issues where analysis of situations or data requires an in-depth knowledge of the company and participates in development of methods, techniques and evaluation criteria for projects, programs, and people. This is a highly visible, client-facing role and requires collaboration and coordination between providers, the client, and internal departments.

This is a full-time fully remote position in New York.

Job Description Summary:

• Manage and lead the Credentialing, Operations Support and PMO functions for the Independent Practitioner Panel
• Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality)
• Provide leadership, management and mentoring to assigned Department staff
• Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability
• Define, measure and monitor Departments’ performance to KPIs and SLAs including addressing areas of opportunity and developing plans to improve performance metrics
• Represent Maximus in client meetings
• Evaluate existing processes and identify opportunities for improvement
• Collaborate with the executive team on various initiatives
• Ensure prompt issue resolution and proactive communication to leadership
• Create reports, projects, and other initiatives, as appropriate
• Evaluate existing processes and identify opportunities for improvement
• Serve as an internal liaison with other operational departments
• Interact with leaders and staff in various other Maximus projects in support of IPP objectives
• Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results
• Ensures assigned departments are compliant all operational requirements of the contract, as well as corporate policies

Job Summary: Education and Experience Requirements:

• BA Degree in business, healthcare, or related field
• Five (5) years of related management experience, ten (10) years of related experience
• Experience with business process optimization to gain efficiencies and navigating operational dependencies within an organization
• Ability to manage large-scale operations, including multiple functions
• Extremely organized and detail-oriented with exceptional follow-through skills
• Excellent verbal, writing, and presentation skills
• Ability to respond quickly to changing priorities and perform effectively in a fast-paced, detail and deadline-oriented work environment
• Adaptable to change and able to successfully execute many complex tasks simultaneously
• Ability to meet deadlines and the needs of the business operations
• Must be able to promote a collaborative work environment that fosters teamwork and a shared vision
• Must be able to function within a team as well as independently
• Possesses strong negotiations skills

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $190,000.00/Yr. Posted Min: USD $101,800.00/Yr.