Job Description
Job Summary As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals.
A professional and positive image must be consistently displayed by the employee. Responsibilities: • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. • Must be able to announce both incoming and outbound flights. • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time. • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. • Work independently without direct supervision. Why GAT?
Requirements • Must be at least 18 years of age • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. • Ability to read, speak, and understand the English language. • Ability to stand for long periods of time • Must possess good communication skills and a friendly, outgoing personality in person and via telephone. • Possess entry-level computer skills • Occasionally lift bags or items weighing between 50 and 70 pounds • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law • Must be able to work nights, weekends, and holidays About GAT GAT Airline Ground Support has provided quality aviation services for more than forty years--developing a reputation of outstanding service in the industry and earning every major carrier's business through performance excellence.
GAT has created a culture that revolves around safety. Safety and world-class delivery will permanently be cornerstone principles with every new service, and every new market we enter. Several years of explosive growth have positioned GAT Airline Ground Support to become one of the fastest-growing ground service providers in the country--making entry into international markets with the 2019 acquisition of Canadian handler, Strategic Aviation. Excellent leadership and consistent company values have allowed us to secure the talent, tools, and financial resources needed to fuel the future and meet our airline business partners' needs.
As an equal opportunity employer, GAT Airline Ground Support makes hiring decisions based on business needs and the best-qualified candidates available. It does not discriminate in its employment decisions based on any protected category.