Customer Service Representative Job at Creative Packaging, Remote

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Job Description

Responsibilities:

-Maintain Recon sheets to appropriately track products and keep other departments informed. Review Recon sheets daily and ensure any issues or discrepancies have been addressed.

-Receive and input orders then send order information to the appropriate departments.

-Review customer charges for accuracy.

-Review open orders and update information as needed.

-Track additional product stocked in freezers and inform customers of any changes.

-Quickly address changes made by the customer and update departments internally. Work with freight team to get changes cancelled or schedule in the appropriate timeframe.

-Maintain and send paperwork to accounting weekly.

-Cross-train on other CSR accounts. Assist with accounts as needed with other CSRs are out of the office.

-All other task as assigned.

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Experience:

  • Customer service: 3 years (Required)
  • Microsoft Excel: 3 years (Required)

Work Location: Remote

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