Job summary:

Within our Client Maintenance roles team you are responsible for the operational support, governance, and remediation of new and existing client data, as well as for the processing, documentation, verification, and maintenance of client accounts. Serving the Private Bank, CWM, and JPMA lines of business, individuals in Account Maintenance roles provide subject matter expertise to the front office, client service, and other cross-functional partners.

Job responsibilities:

• You will support full service wealth clients/advisors and self-directed client data and documentation for CWM, JPMS, and PB
• Principal duties include reviewing and approving the brokerage account maintenance service requests in accordance with FINRA rules and industry regulations
• Leverage risk management mind-set to review and validate client data and relevant legal and/or governing documentation
• You will support the digital brokerage services with straight through processing and accepting or rejecting client service requests
• Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model
• Critical thinker, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution
• You will participate in internal research projects and special client assignments as the opportunities arise for licensed individuals

Required qualifications, capabilities, and skills:

• FINRA Series 7 and 24 licenses required within 120 days. SIE is strongly preferred for unlicensed candidates
• 3-5 years of experience in financial services, preferably in investment related roles, with a focus on customer service and support preferred
• General knowledge of brokerage industry regulatory requirements. Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, etc.) requirements
• Ability to think creatively, transform ideas and recommend/implement process improvements. Plus exceptional customer service mentality
• Exceptional communication skills and be able to collaborate effectively across all levels of the organization
• Proven interpersonal, team-oriented skills, results oriented team player
• Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process

Preferred qualifications, capabilities, and skills:

• Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
• Strong knowledge of Data Analytic and Visualization tools, Signavio, Altreyx, Xceptor is a plus
• Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements. Analytical approach to problem solving.
• Accuracy and high attention to detail, excellent follow-through

If you join AWM Operations, you will be part of a diverse and inclusive team that plays a critical role in supporting our clients, delivering for our business and empowering our employees to do their best work.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans