How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Summary

The Administrative Director has responsibility for daily operations of the Office of Patient Safety (OPS) providing direction, planning and resources to achieve University of Michigan Health (UMH) goals for prevention, detection, and correction of harm to patients. This role is responsible for directing the activities to maintain a structured, coordinated, and collaborative response to patient harm events, using continuous improvement methods and high reliability principles, including partnerships in segments for completion of improvement activities The role will coordinate UMH patient safety culture survey, working collaboratively with related departments to identify and address opportunities for safety culture improvements. The role will be responsible for managing the OPS budget, contracts, and regulatory requirements related to patient safety standards for a robust cause analysis program.

Scope

The activities of the Administrative Director for Patient Safety encompass the entirety of UMH, including University Hospital (UH)/Cardiovascular Center (CVC), Children & Women?s hospital (C&W), Ambulatory Services, clinical staff, support staff, and faculty.

Organizational Relationships

• 
  The Administrative Director reports directly to the Senior Director of the Quality Department.
• The Administrative Director has an indirect reporting responsibility to the Patient Safety Officer (PSO).
• The Administrative Director collaborates with various departments (e.g. Wellness, Office of Patient Experience) and committees across the health system to improve patient safety (see below).
• The Administrative Director collaborates with Patient Relations and Clinical Risk to ensure the appropriate response to safety events and concerns that have both patient safety and risk management implications.
• The Administrative Director partners with Medical Directors of Patient Safety, operational leaders, clinical departments and divisions, business units, clinical system improvement teams, risk management to detect, prevent, and respond to patient harm.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Oversight of UMH Patient Safety Event Review Program ? 40%

• Responsible for the operational activities of the Patient Safety Event Review Program and Safety Improvement efforts to coordinate corrective actions to mitigate patient safety system gaps
• Responsible for Patient Safety Organization site coordination, ensures appropriate steps are taken for Patient Safety Work Product (PSWP) protections, and manages the Patient Safety Evaluation System (PSES)
• Leads large-scale adverse event safety response as needed, in collaboration with Patient Relations & Clinical Risk and the Office of General Counsel
• Partners with Simulation Lab, Employee Safety, Office of Wellness, and Human Resources to support patient safety training, culture, teamwork, and engagement improvements
• Manages the patient safety training curriculum for safety event analysis, team training and educational resources to support development of leadership skills related to the principles of patient safety event management

Ensures effective implementation of UMH Patient Safety Program and Culture of Safety Improvement ? 40%

Ensures effective implementation of UMH Patient Safety Program and Culture of Safety Improvement ? 40%

• Support patient safety improvements and prioritization of system gaps or safety risks through data analysis, monitoring of common causes, safety trends, and managing other patient safety data to inform system decision making, reporting to appropriate committees as appropriate
• Provides input into University of Michigan Health policies and procedures to enhance strength of patient safety interventions, processes, and improvements
• Partners with CLER/ACGME, Medical School, and UMH for patient safety curriculum oversight
• The Administrative Director with the Patient Safety Officer will assure alignment with HRO and the Patient Safety Program across the institution, partnering with leadership and clinical services as needed.
• Develops and maintains a culture of patient safety in partnership with Patient Safety Leaders and Medical Directors of Patient Safety.
• Executes and directs resources from the OPS to achieve the goals of the annual institutional Patient Safety Plan
• Site Coordination for Patient Safety Organization (PSO) participation
• Support and enhance patient safety structures across the enterprise inclusive of harm prevention, detection, and correction capabilities
• Collaborate with the PSO and Patient Safety leaders, Quality Department and Accreditation leaders to coordinate the organizational response to regulatory standards related to patient safety
• Develops and disseminates information to UMH key leadership and operating units regarding patient safety strategies, issues, and concerns
  • Regular reports to PSO and CQO
  • Regular reports to the Patient Safety Governance Committees for adverse/safety events
  • Develop reports to track trend analysis of patient safety data, high risk areas, and identify appropriate channels of reporting to support improvement strategies

Committee participation and leadership ? 10%

• 
  Member of the Patient Safety Committee (PSC). Ensure reporting of key trends, improvements, gaps, and analysis to inform the patient safety annual plan.
• Member of the Safety Event Review Committee (SERC). Oversee PSWP and event analysis shared with SERC, facilitate PSET presentations and identify system barriers.
• Member, PSET Advisory Committee
• Member of CCRC

Administrative Lead Office of Patient Safety ? 10%

• Manages budget, participates in annual budget process
• Manage and oversee Office of Patient Safety staff, including hiring, onboarding, training, and job descriptions. Provide oversight and guidance to workload and priorities.

Required Qualifications*

• Masters level equivalent or higher in Nursing, Medicine, Pharmacy, Business, or Health administration required.
• Minimum five (5) years experience in a position with at least 25% time dedicated to Patient Safety, Risk Management, Clinical Director or Process Improvement is required
• Clinical experience to facilitate front-line stakeholder engagement
• Accreditation background, survey experience, leadership experience at a minimum manager level is preferred.
• Extensive knowledge of safety science, analysis (both common cause and root cause analysis), safety metrics, and culture change.
• Experience and knowledge in performance improvement (lean six sigma and rapid cycle improvement) and change management preferred
• Strategy-oriented, outcome-focused, and cross-functional administrative leader with quality improvement, fiscal management and operations experience.
• Demonstrated experience managing a Patient Safety Reporting system or similar tool that supports detection of harm
• Prior leadership responsibility with a proven history of implementing high reliability and patient safety improvements in a complex environment like an academic medical center
• Demonstrated integrity and respect for others. Values teamwork and collaboration in interpersonal interactions.
• Demonstrates excellent written and verbal communication skills.
• Demonstrated experience in High Reliability implementation across a complex system in alignment with principles of High Reliability Organizations
• The ability to analyze complex problems, develop recommendations and solutions and cogently communicate them to multiple stakeholders.

Desired Qualifications*

• Leadership experience in patient safety
• Patient safety training and/or eligible for certification in patient safety
• Published and active nationally relative to the responsibilities of this position.
• Committed to maintaining a sense of the national landscape in patient quality and safety, and a willingness to share knowledge.
• Possesses knowledge of management principles, practices, and methods.
• Evidence of being a lifelong learner with continuing professional self-development.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.