Switchboard Operator Job at Chandler Regional Medical Center, Chandler, AZ 85224

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Job Description

Overview

Located in the Phoenix Ariz. suburb of Chandler the Chandler Regional Medical Center is a 338-bed not-for-profit hospital with more than 2500 employees and almost 1000 doctors on staff representing all major specialties. Chandler Regional joined the Dignity Health system in 1999 but has been part of the community for more than 50 years. The hospital includes a Level I Trauma Center a Heart and Vascular Center a Wound Healing Center a Family Birth Center and many additional services. During the fiscal year ending June 30 2016 Chandler Regional provided more than $48 million in community benefit. As a result of Dignity Health’s mission to deliver health care and partner with the community nearly 100000 people in the East Valley were reached through community health services. For more information visit: https://www.dignityhealth.org/arizona/locations/chandlerregional

Responsibilities

The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The pbx operator Handles and announces life safety code calls using multiple systems including overhead Public address and digital paging systems. The incumbent communicates clearly and professionally to achieve desired goals.

Qualifications

Minimum


Education
  • HS/GED
  • Some College Preferred

Experience:
  • One Year customer service experience or healthcare related experience
  • Three (3) years customer service experience preferably in a hospital PBX or high volume call center environment preferred
Special Skills:
  • Intermediate Computer skills and accurate typing skills are required.
  • Effective verbal and interpersonal communication skills are required.
  • Must be able to multi-task and prioritize during high stress situations (code scenarios).
  • Comfortable and clear speaking voice when making public address announcements
  • Spanish bilingual preferred

Pay Range
$14.82 - $20.38 /hour

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