Compensation Range : 20.00

Staples Promotional Products Special Order Account Rep (Remote)

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.

Wage: $20/hr minimum, based on experience

What you’ll be doing:

Responsible for managing projects for customers’ accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.

• Professionally communicate both verbally and written.
• Utilize project management skills to coordinate multiple projects at one time.
• Organize daily tasks to meet crucial deadlines and customer service level agreements.
• Manage complex projects which may include multiple destination shipments, kitting/fulfillment, and rush orders.
• Anticipate customer needs by understanding account history.
• Prepare quotes and process orders through the order entry process.
• Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams.
• Build relationships with internal teams to provide exceptional customer experience.
• Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities.
• Partner with finance team to facilitate the billing process and settle billing resolutions.
• May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors.

What you bring to the table

• Excellent communication skills and building customer relationships.
• Ability to problem solve issues with orders to provide the best possible solution to customer.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Promotional Products merchandising knowledge.
• Purchasing product and vendor negotiation experience
• Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage.

Qualifications :

What’s needed- Basic Qualifications

• 2+ years of customer service experience
• 2+ years of project management

We Offer:

At Staples, you’ll find the asset we value most is you. It’s why we offer a number of benefits to support our associates’ well–being both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, work–life balance, retirement prep and overall peace–of–mind. For more information Check out our perks and benefits!

Interested in joining the team? Check out our perks and benefits !