The District of Columbia Office of the Chief Technology Officer (OCTO) is looking for a ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of business requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. The resource will work to build trusting relationships with major project stakeholders and lead them to adoption of the best solution. They will Support organizational change management (OCM) efforts by providing information on the “to be” solution. They will work diligently to leads quality management reviews and ensure all business and design requirements are met. The resource will facilitate solution demonstrations to stakeholders; may support preparation of training material and provide user training.
The resource will work closely with solution/technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts. They will lead in the validation of the configuration of business data and support the technical team with various tasks required for any required custom development. They will assist and may be required to lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
Basic Qualifications
Core Qualifications
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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products.
3. Identifies best practices and standards for the use of the product.
4. Delivers support and design for industry specific technologies that require integration with systems or networks.
5. Interacts with executive level business users or technical experts.
6. Functions as a niche technical SME.
7. Lead experience with technical expertise across large, complex implementations for systems.
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience
Experience with Business Process Modeling
Required
10
Years
Experience with documenting elements of IT Service Management within an IT Organization
Required
10
Years
Experience with functional capabilities of the ServiceNow platform
Required
5
Years
11+ yrs BA experience
Required
11
Years
11-15 yrs preparing complex technical documentation
Required
11
Years
11-15 yrs conveying technical and functional concepts for a specific technical specialty
Required
11
Years
11+ yrs MS Office/PowerPoint/Visio experience
Required
11
Years
Bachelor’s degree in IT or related field or equivalent experience
Required
Job Types: Full-time, Contract
Pay: $59,643.64 - $150,860.00 per year
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to commute/relocate:
Application Question(s):
Experience:
Work Location: Hybrid remote in Washington, DC 20003
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