Job Description
Overview:
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description:
To direct and assist guest and employees with communication needs in accordance with Omni standards.
Responsibilities:
- Responsible for supervision of Ideal Service Operators.
- Assist Front Office Management in maintaining consistent standards of guest service throughout the operation
- Resolve difficult or unusual problems arising with guests.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Encourage and maintain open and clear communication, rapport and cooperation with internal departments to foster best possible service to all guests.
- Instill in associates the commitment to exceed guest expectations.
- Train and motivate associates to provide services to guests which meet the company’s standards for
- Continued training done with all associates. Ensure MOS program is consistent.
- Apprise Front Office Management team of all personnel issues that may affect discipline or retention.
- Act as coach and positive role model for associates and colleagues.
- Attend hotel operational meetings, Rooms departmental meetings, and associate-related events.
- Recommend to the Director of Front Office changes or innovations to practice, procedure and operation with potential favorable effect on service and quality assurance.
- Assist with departmental scheduling and monitoring payroll productivity.
Qualifications:
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.