Service Advisor Job at CSM Companies, Inc., Laredo, TX 78045

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Job Description

French Ellison Truck Center is seeking a talented individual to take on our Service Advisor role at our Laredo location. This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Responsibilities:
  • Create a positive initial contact with service customers
  • Insure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:
  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer's service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders
  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

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