SUMMARY:
The Security Corporal assists in maintaining departmental goals. Assists with all activities on assigned shift. Customer service.
PRIMARY RESPONSIBILITIES:
1. Suggests and develops procedures to improve the operating quality and efficiency of the department.
2. Suggests safety and loss prevention policies and procedures
3. Interfaces with applicable departments to ensure guests receive superior guest service.
4. Identifies and resolves employee and guest concerns.
5. Interfaces with all applicable law enforcement agencies.
6. Maintains networking capabilities across the city to ensure that all properties have an awareness of security threats and potential criminal activity that could threaten guests, employees or assets.
7. Monitors incident reports, ensuring accurate and effective handling, and initiates Investigation process.
8. Participates in departmental brainstorming meetings.
9. Other duties as assigned.
ADDITIONAL RESPONSIBILITIES:
Assists with training of staff on assigned shift
The Corporal will run the shift in the absence of the Lieutenant and Sergeant.
KNOWLEDGE AND SKILL REQUIREMENTS:
1. Ability to communicate effectively with guests, team members and management in English in both written and verbal form. Also arithmetic skills required
2. Excellent leadership, supervisory and interpersonal skills required.
3. Must conduct themselves in a manner that reflects a positive and professional image. Make eye contact, smile and greet guest when seen
4. Must be able to qualify in accordance with company firearm's requirements.
5. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
6. Work requires willingness to work a flexible schedule that may include weekends holidays, evenings, and early mornings.
7. Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards.
WORKING CONDITIONS:
Must work calmly and under stress when the volume of business increases. Must be able to walk and stand for extended periods of time.
Must be able to tolerate areas containing secondary smoke, high noise levels and unusually hot and cold.
Requires regular and predictable attendance
QUALIFICATION STANDARDS
EDUCATION: High school diploma or GED (general education degree)
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Answers and addresses guest concerns and questions. Understand and follow work rules and procedures. Receives and processes all incoming telephone calls for
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