Reservations Manager Job at AIEA BOWL & THE ALLEY RESTAURANT, ‘Aiea, HI 96701

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Job Description

Job Summary

Are you a planner? Is communication one of your strengths? Do you thrive as a member of a team? Then the role of Reservations Coordinator may be for you!

Job Responsibilities

  • Process all bowling and party reservation requests, bookings, changes, and cancellations.
  • Ensure the daily and monthly schedules are organized and up to date.
  • Keep a detailed log of all correspondence and documents pertaining to customer reservations.
  • Respond to emails promptly and efficiently.
  • Stay up to date on all products, services, pricing and special promotional offers.
  • Be the bridge that connects communication between Aiea Bowl’s management and customer base.

Personal Skills

  • Strong delegation and time management skills.
  • Passionate about delivering top-tier customer service.
  • Strong leadership skills.
  • Excellent communication skills both via email and via telephone.
  • Detail-oriented.
  • Comfortable with, and able to, follow up with others so that all parties stay on track with daily/weekly/monthly responsibilities and obligations.

Requirements

  • High School Diploma or GED
  • Customer service, cashiering, or supervising experience is strongly preferred.
  • Microsoft Office (proficient)
  • Valid Driver’s License

Job Types

  • Part-time
  • Full-time

Benefits

  • Employee discounts for bowling with friends and family.
  • Employee discounts on Alley Restaurant dining.
  • One (1) free meal during shift break.
  • Flexible scheduling
  • Health Insurance (F/T only)

Shift

  • 8 hour shift
  • Day shift
  • Night shift

Weekly Day Range

  • Monday-Sunday

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