You will be focused on product, innovation, and change management across the Wholesale Lending Services organization

You will be coordinating with both Operations and Technology partners to scope current processes, brainstorm / design new solutions, and then build / implement those solutions to be rapidly deployed to production. You will own product features from scoping through implementation. You will work closely with Operations to develop a deep understanding of each process in scope to create an automated solution leveraging our technology suite. This will also involve coordination and partnership with Technology teams to develop accurate requirements, design user-friendly interfaces, and ensure a rigorous testing process.

The position requires a results-focused, disciplined, and detail-oriented team member to deliver against an ambitious implementation schedule. You will need to be creative, flexible, and diplomatic through the product lifecycle to deliver the transformation agenda needed to improve our best-in-class operations functions.

Job Responsibilities

• Partner with cross-functional stakeholders across Operations, Banking, Credit, Digital, and Technology teams to Implement transformational process and product through cross functional areas within Wholesale Lending Services
• Lead requirement gathering; design, ideate, wireframe, prototype features and experiences and Refine product backlog in JIRA, Business Requirement Documents (BRD's), and Use Cases with exceptional detail and discipline
• Lead process discipline across the vision, development, and implementation life cycle and coordinate and govern user acceptance testing, ensuring user engagement and testing rigor
• Use a framework to communicate program and project level details and timelines with employees within Wholesale Lending services
• Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations, and priorities whilst effectively communicating regular updates to product stakeholders, including presentations, executive summaries, and OKR metrics

Required qualifications, capabilities, and skills

• 3+ years of experience implementing either large scale initiatives or operational change management or technology products
• Passion for process/product innovation, design, and technology
• Detail oriented, self-starter capable fulfilling a strategic vision by staying on top of tactical activities with limited oversight
• Demonstrated ability to communicate effectively to multiple levels of colleagues and management, across business and technology, both written and verbal
• Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint

Preferred qualifications, capabilities, and skills

• Experience in large Financial Services firms and/or complex operations functions (especially Loan Originations)
• Experience in Agile methodology with Certified Scrum Master or Certified Product Owner
• Experience navigating legal documentation
• Experience in Loan accounting applications (Loan IQ, Advanced Commercial Banking System (ACBS), Strategy...)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans