Job Description
Representative, Patient Care
Patient Care Representative
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
Responsible for front-line communication with patients and location staff.
Where you will have an impact:
- Responsible for organizing, routing, and operating all functions regarding the telephone
- Responsible for communication of information regarding the company and general information and specific information as directed to doctors, patients, and inquiries
- Responsible for patient/visitor flow
- Coordinates and performs appointment scheduling as instructed. Verifies insurance information prior to patient’s appointment and/or at time of appointment
- Responsible for front desk procedures which may include greeting patients, cash handling, ordering, receiving, and maintaining office supplies
- May assist with inventory
- Performs clerical duties as needed including check-in, check-out, records releases, and maintenance of medical records
- Other duties as assigned
What’s necessary to do the job?
- High School Diploma or GED required
- Minimum 1 year of related medical experience preferred
- Ability to think logically in following procedures and instructions
- Knowledge of Microsoft Office products
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$31,200 to $41,600].
All incentives and benefits are subject to the applicable plan terms.