THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

PATIENT EXPERIENCE REPERSENTATIVE
Full Time -Day Shift-8am-4:30pm
Largo, MD

MUST HAVE SOLID CUSTOMER SERVICE, COMMUNICATIONS AND TIME MANAGENENT SKILLS.

At UM Capital Region Medical Center, we are about to ChangeUP everything with the opening of our new hospital in 2021!
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

We are looking for a Patient Experience Representative to join our extraordinary Team at the University of Maryland Capital Region Medical Center as a number of new career pathways make this the perfect time for you to join our team. Our affiliation with the University of Maryland Medical System (UMMS) have created new pathways and makes this the perfect time for you to join our team.

What we offer:

• Opportunity to work with a small, cohesive team of experienced professionals
• A comprehensive benefits package including health, vision, and dental coverage, including prescription drug coverage.
• Great Work-Life Balance: You will accrue paid annual leave; we offer dependent care reimbursement, short/long-term disability, and an employee assistant program.
• Competitive salary
• Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement.

General Summary:

Reporting to the Department Leadership, the Patient Experience Representative resolves all patient care issues. This position ensures service excellence and customer satisfaction throughout the organization by initiating service recovery with patients and/or families (face-to-face, verbal, and written communication). This position does not include asking or answering clinical questions and provides information regarding hospital stays. However, this role's key function includes an expectation for escalation and referral to the appropriate healthcare provider. When appropriate service recovery is initiated, this individual will notify appropriate leaders promptly. This position requires you to be onsite and face-to-face with our patients. This is not a remote position.

Minimum Qualifications:

One year of experience in Patient Relations/Patient Advocacy in a healthcare setting. 3 or more years of Patient Relations/Patient Advocacy preferred.Experience in an acute care facility or equivalent is preferred. Education: High school diploma. Bachelor’s degree preferred

All your information will be kept confidential according to EEO guidelines.

This position will work at multiple UMMS locations based on assignment and/or UMMS operational needs.