Job Description

Job Description

Position Title: Clinic Nurse Manager Reports To: Practice Administrator

Supervises: Medical Assistants & Surgical
Department: Medical

Techs

Revision Date: 02/17/2023 FLSA: Exempt

Position Summary:

The stated pay scale reflects the range that California Head & Neck Specialists reasonably expects to

pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety

of factors, including an applicant’s years of experience, unique skills and abilities, education,

alignment with similar internal candidates, marketplace factors, other requirements for the position,

and employer business practices.

As a Clinic Nurse Manager working on the CALHNS team, you will be empowered and inspired to do your best work. You will contribute to our mission by service and support. The Clinic Nurse Manager is a leadership role that has comprehensive operational authority and responsibility for designated clinical area(s). The Clinic Nurse Manager reports to the Practice Administrator. Responsibilities include maintaining quality and regulatory standards, maintaining a high level of patient/family centered care and service, patient and staff satisfaction, program development, managing and developing teams, and ensuring integration with the clinical enterprise. Provides feedback, coaching and mentoring to less experienced peers and other members of the CALHNS team.

Leadership:

• Oversees the global operations of the department. Serves as a mentor and leader to staff and department leadership.
• Collaborates with other department leadership members in gaining operational effectiveness. Outcomes of work include quality improvements, service satisfaction, and fiscal balance.
• Determines direction, goals, and objectives of assigned areas and ensures implementation of strategic and operating plans.
• Assists in developing long-range operational plans relative to services, programs, capital, and human resource planning; in developing and updating an annual marketing plan; monitors observed trends of service utilization for existing and services.
• Collaborates and interfaces with physicians, administration, managers, and other areas to determine focus areas for the patients and to prioritize resource allocation.

• Direct planning and daily operation of the care clinic including licensing, regulatory compliance, hiring, training, policy development, patient flow, billing, contracting, budgeting and quality measures in cooperation with other departments.

Staff Development:

● Develop protocols and competencies with staff and physician support to ensure all employees have attained the skill mix level to ensure peak performance in the delivery of care or tests.

● Oversee staff education to ensure the delivery of care is performed optimally to alleviate adverse outcomes, erroneous results, or poor customer service.

● Responsible for the staff development and training and implementing specific training programs for all clinical staff. As well as developing and maintaining policy and procedures, developing yearly competencies, infection control, and patient safety education.

Employee Management:

● Oversee the hiring and orientation of staff for the department.
● Handles weekly clinical staff scheduling
● Plans and manages the assigned clinical support personnel and programs, including operating in capital budgets, staffing, recruitment and retention, performance management and programs in service enhancement.

● Provides supervision and guidance to direct reports. Conducts employee interviews, hires staff, communicates expectations, and fosters leadership development, communication skills, and empowerment of these individuals through coaching, evaluation, corrective action, and leadership training.

● Responds to employee opinion survey data with action plans for improvement. Monitors and maintains staff turnover levels according to established system standards.

● Ensures staff is clear on job expectations and performance. Annually updates and reviews position descriptions. Complies with the organizational performance appraisal system.
Measures turnover and if it is controllable or non-controllable.

● Maintains established productivity standards.

Quality and Service:

● Maintains quality patient care through use of clinical expertise, patient care interdisciplinary process and effective supervisory skills. Participates in the quality assurance process. Ensures delivery of quality patient care that meets all accreditation and regulatory standards. Establish quality assurance, process improvement and cost containment programs via departmental and interdisciplinary involvement. Responsible for periodic monitoring, timely and accurate reports. Develop quality outcome measures in conjunction with appropriate members of the medical staff for the department.

● Develops, and maintains safety policy and procedures related to department activities. Works proactively with biomed, risk management, nursing care areas, medical directors, and others to ensure on-going compliance.

● Develops systems, action plans and procedures to ensure quality and service outcomes for internal and external customers. Demonstrates team building, teamwork, cooperation, and responsiveness.

● Responsible for the collection, analysis, and distribution of data for the department’s quality and service initiative as they relate to the department and patient satisfaction.

● Maintains close liaison with medical staff to ensure their involvement with the continuity of quality service outcomes and the resolution of operational problems.

● Provides management oversight for the care of patients.

Financial Management:

● Accountable for establishing budget congruent with the strategic plan of the organization for the department evaluation and assessment of equipment, supplies, and labor needs of areas of responsibility.

● Has fiscal responsibility for operating budgets directly and through reports.
Coordinates and recommends with medical staff input capital equipment needs required to ensure optimal service levels within areas of responsibility.

● Ensures that the financial objectives of the organization are met through participation in teams and work redesign efforts that lead to operational efficiency.

• Performs all other duties as assigned.

Qualifications Required:

● California Registered Nurse (RN) - CA Board of Registered Nursing or Licensed Practical Nurse
Licensure (LPN) in the State of California

● American Heart Association (AHA) Basic Life Support (BLS)/Cardiopulmonary Resuscitation
(CPR) for Healthcare Providers

● 3-5 years of experience in the medical field; 2 years of leadership experience required.
● Must be proficient in Microsoft Office, EPIC experience preferred.
● Strong written, verbal and interpersonal communication skills required.
● Experience with an electronic health record within the medical office is preferred.
● Patient relations and patient flow and scheduling experience required.
● Knowledge of insurance coverage systems, including but not limited to co-payments, referrals,

HMO, PPO, and capitated products required.
● Knowledge of professional fee for service billing required.
● Excellent written, verbal and interpersonal communication skills, with proven ability to collaborate, communicate and manage well at all levels of the organization.
● Ability to maintain a broad view of the business, demonstrating strong diagnostic, problem solving and analytical skills, delivering solutions that balance individual and company needs.
● Excellent time management skills with a proven ability to meet deadlines.

Physical Demands:

While performing the duties of this job the employee is regularly required to sit at a computer work station and access information from a computer. The employee is required to be mobile to, from, and within the office, and may be required to maneuver throughout the facility. The employee must occasionally move up to 25 pounds.

EMPLOYEE ACKNOWLEDGEMENT:

As an employee of California Head & Neck Specialists, I agree to fully comply to the best of my ability with the responsibilities and expectations outlined in this job description, and that I possess the abilities or aptitudes to perform each task proficiently. This job description in no way states or implies that these are the only tasks to be performed in this role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

I have read this job description and understand the requirements of the position.

________________________________________ ______________________________

Employee Signature Date

________________________________________

Printed Name

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Ability to commute/relocate:

• San Diego, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Nursing: 2 years (Required)

License/Certification:

• BLS Certification (Required)
• RN (Required)
• LPN/LVN (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

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