Job Description

PDQ Staffing is seeking an experienced Order Management Coordinator. The ideal candidate will possess excellent Customer Service, Admin and clerical skills. All candidates will be tested on Microsoft products to include (Excel, PowerPoint). Please review the below description to ensure you are qualified for this position.

Pay: 20.00 (Firm)

Shift: (8am to 5pm (Monday through Friday)

GENERAL DESCRIPTION: The Order Management Coordinator is the point of contact for all product related communications to and from the countries and is responsible for the successful management of customer orders from entry to receipt of product. This position will work to obtain relevant information from Home Office, Supply Chain and Quality to constantly and effectively maintain on time order status and provide critical communications to the countries.

The Order Management Coordinator will employ basic order management principles such as order entry and review, inventory management, import/export and strong cross-functional communication.

ESSENTIAL DUTIES / RESPONSIBILITIES / FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Functions as subject matter expert in customer order management and fulfillment responsibilities to include order planning and import/export shipments.
2. Ensures that Monthly Master Orders for each country or market are collected, reviewed, approved, generated and processed properly.
3. Reviews orders to generate order acknowledgements back to the countries.
4. Using data from IFS and FLPI, the OMC will compare order quantities to actual sales history, forecasts and on hand inventory (AVOA and Country) to ensure order accuracy. They will collaborate with the demand analyst and the country manager to make sure forecasted demand looks correct and order accuracy is improving.
5. Provides planning information to Supply Chain to close the gap between order entry and the production schedule.
6. Facilitate regular review calls with regional Directors of Operations and Home Office Representatives to discuss open order status and recommend necessary changes.
7. Allocates product for shipment, builds containers in the system, provides shipping instructions to the shipping department and generates pick lists for the warehouse.
8. Generate and compile all shipping and export documentation. Maintains current revision of export documents work instructions.
9. Continually formulates, develops, implements and evaluates export processes to maintain compliance and efficiency. Identifies potential export compliance risks and notifies OMF Manager of those risks.
10. Processes “special circumstances” shipments as needed including but not limited to: US Distribution Centers, Dot Com requests, Rally events, and priority air shipments.
11. Tracks shipments from AVOA to destination.
12. New product communications: the OMC will communicate regularly with markets and countries to develop projections and advise new product availability.
13. Manages product life cycle and recommends changes to the Sales Part Cross-Reference.
14. Serves as liaison for Regulatory communications to and from the countries as needed.
15. Complies with departmental SOP’s and company policies and procedures.
16. Prepares all required documents using Word, Excel and e-mail.
17. Prepares all documents for foreign countries in English and save to required drive locations.
18. Maintain and update country table.
19. Attends requested meetings and conference calls as necessary.
20. Works efficiently to meet all deadlines and responds timely to all requests.

Additional duties may be assigned as needed.
If you have reviewed and meet all requirements, please contact Tamela @ 214.995.8976
#PDQ05

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