GENERAL SUMMARY: (Must include reports to)

Reporting directly to the Senior Director of Nutrition Services with a dotted line reporting relationship to the site Administrator responsible for Nutrition Services, this role is responsible for the delivery of Nutrition Services at assigned site. This role is also responsible for retail gift shops at designated sites. Participates in development of strategic plans and goals for Nutrition Services. Takes lead role in implementing plans at assigned site and collaborates in the development of key success metrics. Manages results and ensures positive site relations.

AREAS OF RESPONSIBILITY:

Nutrition services

ESSENTIAL DUTIES:

1. Provides strategic direction and oversees Nutrition Services department, and retail gift shops at designated sites.

2. Accountable for service and quality improvement results (Press Ganey/HCAHPS).

3. Participates in the development of key success metrics. Monitors metrics and results. Ensures that department performance expectations are met.

4. Formulates department business plans.

5. Participates in the development of strategic long and short-term goals and plans for Nutrition Service functions, in support of strategic goals.

6. Establishes standards and philosophies for the department.

7. Develops and manages the annual budget. Reviews and monitors financial results.

8. Interviews, hires, orients, coaches and develops staff members. Assigns duties and responsibilities, evaluates performance, provides feedback and takes corrective action as needed.

9. Complies with local, state and federal laws and regulations that pertain to the operation of Nutrition Services.

10. Maintains current knowledge of business operations and management techniques.

11. Models the behaviors embodied in the mission of Beaumont.

12. Participates on various hospital committees.

13. Maintains and contributes to a safe work environment.

14. Uses tools and equipment appropriately.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Supports the Patient and Family-Centered Care (PFCC) model:

• Treats individuals with dignity and respect

• Shares complete and unbiased information with patients and their families

• Encourages and supports patient and family participation in their care

• Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.

3. Supports and contributes towards the BH culture:

• Brings best self to work each day

• Is highly engaged

• Reflects a team-oriented approach

• Strives for excellence

• Treats patients, families, and co-workers with compassionate, extraordinary care every day

4. Supports and contributes towards the BH Just Culture Environment:

• Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.

• Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.

5. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

6. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

7. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

8. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

9. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

10. Completes all required compliance standards that may be department specific and/or identified by the organization.

11. Maintains current licensure, registration and/or certification, as applicable, at all times.

KEY LEADERSHIP COMPETENCIES:

1. Builds Trust

2. Creates and Communicates Clarity

3. Works Collaboratively and Fosters Teamwork

4. Builds a Cohesive Team

5. Utilizes Strategic Judgment

6. Cultivates a Service-Oriented Culture

7. Creates and Communicates Vision and Strategy

8. Leads Change and Innovation

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

• Bachelor’s degree or equivalent required.

B. Work Experience:

• 5-7 years of nutrition services management experience with demonstrated strength in relationship management, process management and people management skills.

• Experience working with unions preferred.

C. Certification, Licensure, Registration:

• Registered Dietitian with the Commission on Dietetic Registration (CDR) preferred.

• ServSafe Certification required.

D. Other Qualifications:

• Excellent communication and interpersonal skills will be required in order to communicate with vendors, guests, hospital staff, management, co-workers and all other persons associated directly or indirectly with assigned site.

• This job requires highly autonomous decision making. Assignments are received in the form of results expected, due dates and general procedures to be followed.

• Demonstrate proficiency in current Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook) with the capability to master company specific software and databases and other business software.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.