• Perform initial-response screening following protocols approved by supervising provider.

• Escort patient to room and prepares patient for examination, procedure and treatment.

• Obtain vital signs and record in the electronic health record (EHR).

• Obtain and record patient history employing critical thinking skills.

• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.

• Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, documenting administration following the six rights in the EHR while maintaining accurate medication & immunization records.

• Document care provided during patient visit in EHR.

• Recognize and respond to emergencies.

• Actively monitors & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.

• Enter medication, radiology and lab orders in the electronic health record for provider sign off.

• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

• Enter medication refill orders per protocol.

• Collect and process specimens.

• Perform CLIA-waived tests.

• Perform electrocardiography, respiratory and other testing based on department needs.

• Perform phlebotomy, including venipuncture and capillary puncture.

• Serve as a liaison between patients and medical staff in the event of problems or complaints.

• Schedule, coordinate, and monitor appointments.

• Schedule outpatient procedures.

• Apply third party and managed care policies, procedures and guidelines.

• Obtain insurance pre-authorizations.

• Enters referrals for provider sign off.

• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.

• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.

• Apply principles of aseptic and sterile technique.

• Clean instruments and equipment per policies and procedures.

• Comply with all HFHS and departmental specific safety standards.

• Maintain compliance with regulatory standards regarding practice, environment and documentation.

• Function as a health care advocate to meet individual’s needs.

• Educate individuals in office policies and procedures.

• Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.

• Identify community resources for health maintenance and disease prevention to meet individual patient needs.

• Uphold goals, policies, procedures and expectations of the Henry Ford Health System (HFHS).

• Support the mission, vision, and values of the HFHS.

• Maintain examination/treatment rooms, including inventory of supplies and equipment.

• Maintain core and applicable specialty competencies as defined by the Henry Ford Health System.

• Other duties as assigned within scope of practice.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).

OR

• Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five years.

OR

• Current Professionally Recognized Medical Assistant Certification with a minimum of 5 years’ experience in clinical medical assisting.

OR

• Licensed Practical Nurse (LPN)

OR

• Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience.

OR

• Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five years.

CERTIFICATIONS REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation.

PREFERRED CERTIFICATIONS/EXPERIENCE:

• Basic computer knowledge and keyboarding skills.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care.
• Ability to problem-solve.
• Possess effective interpersonal and communication skills.
• EPIC (Electronic Medical Record) experience preferred.
• Professionally Recognized Medical Assistant Certification from the American Association of Medical Assistants (AAMA/CMA), American Medical Technologists (RMA), National Health Career Associations Certified Clinical Medical Assistant (CCMA), and National Center for Competency Testing National Certified Medical Assistant (NCMA).