IT SUPPORT ANALYST

Fort Belvoir, VA

C2IO Contract

GDIT is seeking candidates to support the United States Army Intelligence and Security Command (INSCOM) vision to maintain a trusted high performing team who lives the Army values and delivers operational readiness by integrating and maintaining Logistics and Business software.

GDIT PC/LAN Management Analysts (internal title) will provide support to the INSCOM C2IO program, installs, troubleshoots, repairs and maintains technology and telecommunications equipment. Provides reports, completes requests for new service, determines methodology for installing PC's/LAN connectivity, telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links and installs communication circuits.

HOW AN IT SUPPORT ANALYST WILL MAKE AN IMPACT

• Install, maintain and repairs voice, data and wireless communications systems.
• Maintain technology/telecommunication equipment and installs, rearranges and removes equipment and associated wiring.
• Work with fellow team members to complete various types of trouble tickets
• Interpret service orders, circuit diagrams, and electrical schematics.
• Test, locate, and repair equipment problems associated with trouble calls, and performs routine maintenance.
• Work with various types of team members of various skill levels to be able to resolve all types of issues submitted by the customer to include computer peripheral failures, lifecycles and sanitizations.
• Providing technical expertise in installing and troubleshooting Tier 1 support to the customer. Team is also responsible for sanitization of equipment that is being used on the various networks utilized by the customer.
• Use good troubleshooting skills and critical thinking to solve various issues presented by the customer.
• Verifies work order information and receipt of all necessary equipment and information.
• Provides guidance and work leadership to less-experienced technicians.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

• Knowledge of the technologies, tools, and equipment used in technology/telecommunications systems support.
• All applicants must possess a current Top Secret/SCI security clearance.
• Associates Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
• DOD-8570 IAT II certification is required.
• 3-5 years of related technology or telecom type of experience.
• Must be capable of performing physical work as necessary.
• May be required to lift 50lbs, perform repetitive actions and be required to climb or crawl when performing work in restricted spaces.
• Completion of U.S. Military Service NCO or Senior NCO Academy Course or Officer Basic or Advanced Course is desirable but not required.
• Education: Associates of Arts/Associates of Science
• Required Experience: 3+ years of related experience
• Required Technical Skills: Troubleshooting, Computer Literacy
• Preferred Skills: Communication Skills, Customer Service, Wiring, Electronic Circuit Troubleshooting
• Location: On Customer Site / Fort Belvoir (INSCOM)

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