Job Description

Position: Computer Client Support Analyst, Asc

Location: Sacramento CA 95833

Duration: 24 Months

Job Type: Contract

Work Type: Hybrid

Job Description:

• Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
• In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues;
• identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems;
• Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)

Job Type: Contract

Salary: $21.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Have you troubleshooted issues of iOS (iPhone, iPad), networking, LAN, Wi-Fi, and printers?
• Do you have knowledge of Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP?

Experience:

• IT Help desk: 2 years (Required)

Work Location: One location

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