• Entry Rate: $18.02+ depending on experience

• Benefits Eligible: Yes, check them out here

• Shift Details: Full Time, 40 hours per week

Job Essentials

• Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.

• Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.

• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.

• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.

• Organizes daily activities to assure the department functions according to accepted standards.

• Establishes and maintains effective internal and external working relationships.

• Responsible for complying with information privacy / confidentiality policies and regulations.

• HME Support Services only:

• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.

• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.

• Maintains productivity levels established by management in completing orders.
  

Minimum Qualifications

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.

• One year of customer service experience.

• Demonstrated excellent interpersonal relations and communications skill.

• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.

• Demonstrate ability to work under stress.

• Demonstrated computer and word processing skills.
  

Preferred Qualifications

• Experience with Centricity/IDX.

• Knowledge of Intermountain Healthcare's computer systems.

• HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.

• Bilingual Spanish speaking

• Admitting, billing, collection and/or insurance verification experience

• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes

• Medical Terminology