Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
We are seeking a dedicated General Lines Account Manager II for our Commercial Lines department. This is a full-time, hourly, non-exempt position.
Military veterans and spouses are highly encouraged to apply!

Training Schedule: 8-10 weeks of training 8:00am-4:30pm CST
Work Schedule: 9:30am-6:00pm CST

What you'll do:
Use a consultative approach to resolve customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.

Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.

Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.

Classify member’s and/or non-members business and provide accurate risk management and risk mitigation solutions.

Facilitate account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.

Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.

Use Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.

Leverage intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

Leverage intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.

Provide select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.

Identify and handle existing and emerging risks that stem from business activities and the job role.

Ensure risk associated with business activities are effectively identified, measured, monitored, and controlled.

Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:
High School Diploma or General Equivalency Diploma.

1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting.

Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:
Current USAA Agency experience.

2+ years of Commercial Lines Insurance sales and service experience.

P&C General Lines License.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $46,370.00 - $71,620.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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