The Pool Operations Manager is responsible for the overall pool operation for three properties inclusive of food and beverage activities of the outlet’s operations.

ESSENTIAL JOB FUNCTIONS:

· Manages the day-to-day operation of the outlets in accordance with established policies and procedures.

· Establishes and administers training programs within the outlet, including new employee orientation.

· Directs the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.

· Coordinates the maintenance and development methods for high quality preparation of food and drink

· Maintains an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.

· Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.

· Acts immediately on all customer complaints to ensure that corrections are made when possible.

· Compiles annual budget, variance reports, weekly management reports, comp reports, and any other reports deemed necessary

· Monitors work of employees to ensure that established policies and procedures are being followed.

· Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.

· Counsels, guides and instructs assigned personnel in the proper performance of their duties.

· Prepares and coordinates the periodical performance reviews of assigned personnel.

· Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.

· Interview potential employees who have been recommended by Personnel.

QUALIFICATIONS:

· Work requires effective communication in English, both verbal and written form in a professional manner.

· Work requires a minimum of an Associate’s Degree, preferably in hotel and/or restaurant management,

· Graduate of post high school,

· Two year Culinary Arts School or equivalent technical training in the food service industry may be substituted on a year for year basis.

· Preferred: Bachelor’s Degree in Hotel or Restaurant Mgmt.

· Work requires 5 years of strip hotel Pool Manager experience

· Must present a neat and professional appearance.

Work requires ability to compile, compute, and analyze pertinent data needed for reports

· Work prefers Bilingual abilities

· Work requires flexibility to work various shifts.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner