FROSCH has a terrific opportunity for an After-Hours Travel Advisor to provide support virtually or based in any of our U.S. office locations. As the After-Hours Travel Advisor, you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management.

• Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends

Job Responsibilities

• Managing clients' travel reservations from initial request to completion; this includes coordinating airline, hotel, car rental, rail and other travel needs for clients
• Process cancellations, alterations, and informing customers when a flight has been delayed or cancelled
• Utilize proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation
• Communicate operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements
• Listen and guide conversations with customers to resolve problems in a timely manner in any circumstance and provide best in class customer service
• Participate in operational projects, training and functions as appointed by a manager or team lead
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Develop relationships with clients to improve the overall service level and be responsive to client's needs by issuing resolutions with excellent communication and follow-up

Required qualifications, capabilities and skills

• At least 3 years of recent experience as a Corporate Travel Consultant/Agent or 3 years within an equivalent position is required
• At least 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo is required
• Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs is required
• Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel is required
• Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)
• Ability to work in a fast-paced, team-oriented environment under stringent deadlines with a strong sense of urgency and the ability to adapt to change as needed
• High school diploma, GED or equivalent

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NY $25.00 - $39.80 / hour; NJ $25.00 - $28.99 / hour; NV $25.00 - $31.55 / hour; CA $25.00 - $39.80 / hour; CO $22.50 - $36.45 / hour; CT $25.00 - $39.80 / hour; RI $22.50 - $36.45 / hour; WA $25.00 - $39.80 / hour\n\n