Requisition No: 800742

Agency: Agency for Health Care Administration

Working Title: 680000041 - DISTRIBUTED COMPUTER SYSTEMS ANALYST

Position Number: 68000041

Salary: $1,478.06 - $1,730.77 Biweekly

Posting Closing Date: 05/05/2023

Agency Overview:

The Agency for Health Care Administration is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Secretary Jason Weida, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. Current Agency initiatives include implementing Florida’s groundbreaking Canadian Prescription Drug Importation Program, overhauling Florida’s healthcare technological ecosystem, and increasing insight in the cost of health care services.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

JOB DESCRIPTION:

The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Customer Service & Support (CSS). CSS is committed to supporting the Agency's mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support. CSS also administers the Microsoft SharePoint platform for the Agency. CSS continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs.

DUTIES & RESPONSIBILITIES:

This is a professional position within the Information Technology Bureau reporting to the Bureau Chief of Distributed Infrastructure. The position is responsible for providing customer support, maintenance, configuration, and troubleshooting computer hardware and software.

Answer Help Desk phone calls and electronic tickets for tier-one user support. Caller information must be recorded in the Help Desk call tracking system, and basic troubleshooting must be done. Calls not resolved by the Help Desk technician will be escalated to the appropriate field technician. Process NAF (Network Access Form) requests. NAFs will be processed and tracked through the Help Desk tracking software in a timely fashion.

Responsible for providing tier two support, responding to and resolving customer requests (i.e., Help Desk calls) for hardware and software problems, including computers, printers, smart phones, etc. Performs installation, tracking, and life-cycle support of computer/automation systems. Works closely with the entire Information Technology team supporting customer’s technology needs.

Performs administrative duties such as procedural document review, inventory review, stockroom maintenance, surplus management, and legal hold data management.

Reviews and evaluates new system components and updates to existing components. Consults with customers and vendors on new product purchases and needs. Participates in the planning, development, testing, implementation, and documentation of new and modified systems and technology.

Prepares reports on assigned projects for the Bureau Chief of Distributed Infrastructure.

Performs other duties as required.

The incumbent will complete AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Applicant profile and/or resume. ***

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Microsoft Operating Systems and Microsoft Office Applications.

Able to upgrade/migrate operating systems and software.

Knowledge of encryption, VPN, cellular voice, and data wired and wireless networking, Microsoft Active Directory, desktop computer and peripheral support, maintenance, and troubleshooting.

Excellent written and verbal communication skills.

MINIMUM QUALIFICATIONS REQUIREMENTS

Must have a minimum of one year of experience troubleshooting PC's, printers, and network connectivity issues.

Must have a minimum of one year of experience troubleshooting mobile devices.

Must have a minimum of one year of experience troubleshooting VPN connectivity issues.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: JOHN EDWARDS (850) 412-4850

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.