R10011887 Dispute Analyst (Open)
Location:
Lawrenceville, GA - Sever Rd - Cust. installations
How will you CONTRIBUTE and GROW?
Do you enjoy working on a team that sees you as more than just a number? Does teamwork and driving results attract you? Are steady work schedules and work-life balance something you’ve been missing? If you answered yes to these questions, we may have just the role you are looking for!
What will I be doing?
The Dispute Resolution Specialist is responsible for investigating, researching and resolving outstanding Accounts Receivable items that have not been paid due to a customer dispute arising from a billing, shipping or other related type of error.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Evaluate, research and monitor disputed items with internal and external customers.
- Identify payment discrepancies and initiate dispute resolution to facilitate rapid turnaround of payments.
- Contact customers regarding aging accounts due to invoicing discrepancies and disputes for resolution. Demonstrate effective decision making skills and open communication with customers.
- Maintain contact with customers and AR Collectors in order to address and resolve all payment issues timely.
- Monitor and run appropriate SAP reports to monitor Accounts Receivable disputes.
- Corrects errors, including misapplied payments, reversed late charges and over payments.
- Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts.
- Perform follow-up procedures, as needed, with customers and accounts review.
- Maintain quality relationships with branch managers, account managers and area sales managers.
- Special projects and other duties as assigned.
________________________
Are you a MATCH?
What skills and experience do I need to have? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A proven track record of success in prior credit and collection roles, a plus.
- An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
- The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
- Good organizational and people skills. The ability to work and navigate within a complex matrixed organization.
- Strong research and investigative skills.
- Strong verbal and written communication and customer service skills and a quality mindset.
- The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent. Associates degree preferred.
- Minimum two (2) years of commercial collection experience preferred.
- Dispute resolution and call center experience preferred.
- Understanding of quality customer service and the relationship to collection efforts.
- Experience with SAP and/or ERP systems a plus.
- Attention to detail with ability to organize and prioritize workflow.
- Ability to follow instructions and procedures properly in a fast paced work environment.
- Ability to leverage research tools to execute sound decisions
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click
here
to view the EEO Know Your Rights poster and
here
to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to
us-accommodationrequest@airgas.com
.