Job Description
Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
At Swire Coca-Cola, our commitment to excellence is what guides our actions with our employees. We offer a comprehensive benefits package for full-time associates which includes: Medical, Dental, Vision, 401K, Paid Vacation, Paid Holidays and Company Discounts.
What is a Customer Care Call Center Representative do at Swire Coca-Cola?
If you enjoy customer service, we have the opportunity for you in our Customer Care Center in Draper. Swire Coca-Cola offers refreshing beverages to our customers across 13 western states. Our Customer Care Representatives offer professional phone interactions to help clients get the products on the shelves and to the public. With both inbound and outbound calls our representatives take orders, service requests, sales opportunities, and offer additional products to the customers. Supporting distribution centers with customer inquiries.
Shift Details:
Schedule: Monday- Friday 9am-6pm
Responsibilities:
- Complete scheduled outbound calls to obtain product orders from existing Coca-Cola customers
- Accept inbound calls related to repair and order requests from Coca-Cola customers
- Offer leads and feedback to sales team
- Assist customers with missing order items, date updates for delivery, and product return
- Outbound calls to existing customers for order information and order confirmations or product availability
- Support MyCoke online ordering platform and assist customers to troubleshoot, register, and order online
- Suggest additional products which would complement a customer’s current brand portfolio
- Build sustainable relationships and trust with customers through open interactive communication
Requirements:
- High School diploma or GED preferred
- Competitive drive to achieve goals
- Exceptional organization and follow through
- 6+ months customer service experience preferred
- Basic computer knowledge
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.