Customer Service Rep Job at Delta Apparel Inc, Hebron, OH 43025

dGJCTVRrQXNYZWdmY3Ntb0Qxb2g4dz09

Job Description

JOB DESCRIPTION: Customer Service Representative (NEW)


REPORTS TO: Customer Service Manager


Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life®, COAST®, Soffe®, and Delta.


Responsibilities


  • The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers
  • A CSR will resolve customer concerns via phone, email and/or social media and is required to assist with the placement of orders, refunds and/or exchanges
  • CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers
  • Manage and respond to inbound customer service related inquiries
  • Build customer relationships through open and interactive communication
  • Provide accurate and timely information related to various order statuses
  • Accurately enter [data] orders from multiple sources
  • Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures
  • Work across various departments and teams to resolve customer issues
  • Responsible for assisting with any website order issues
  • Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals
  • Provide timely feedback to Customer Service Manager regarding service failures or customer concerns
  • Recommend systems or service methods to improve the customer experience
  • Assist with special projects as needed
  • Generate sales leads


Qualifications


  • 3-5years customer service experience
  • Proficient in Microsoft Office and related products (esp
  • Word/Excel)
  • Must be self-motivated
  • Must possess excellent verbal and written communications skills
  • Must be detailed oriented, with a sense of urgency and focus on accuracy
  • Ability to multi-task, prioritize and effectively manage workload

Similar Jobs

Good Samaritan Society

CAREGIVER | BETTENDORF | SERVICES AT HOME - PT Job at Good Samaritan Society

Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a

Freeport McMoRan

Electrician Job at Freeport McMoRan

Highly skilled workers in the instrumentation/electrical craft who perform at or above a CCST/EPRI level II or equivalent. Perform other duties as required.

Utility Staffing Group

Carpenter | Construction Worker Job at Utility Staffing Group

Do you have experience as a carpenter and are you looking for a career move? Check out this great position with Utility Staffing Group! Now Hiring for Carpenter | Construction Worker in

University of Louisville

Assistant Professor Term (Open rank) - Hospital Liaison Librarian - R101227 Job at University of Louisville

Department: Location: Health Sciences Center Time Type: Full time Worker Type: Regular Term (Fixed Term) Job Req ID: R101227 Position Description:

Entravision Communications / Univision TV

Bilingual Media Sales Account Executive - Television and Digital Job at Entravision Communications / Univision TV

Entravision is looking for an extraordinary ad sales professional who wants to join a dynamic team as a Broadcast and Digital Sales Account Executive. You will be responsible for selling TV and