Customer Service Rep Job at Delta Apparel Inc, Hebron, OH 43025

dGJCTVRrQXNYZWdmY3Ntb0Qxb2g4dz09

Job Description

JOB DESCRIPTION: Customer Service Representative (NEW)


REPORTS TO: Customer Service Manager


Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life®, COAST®, Soffe®, and Delta.


Responsibilities


  • The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers
  • A CSR will resolve customer concerns via phone, email and/or social media and is required to assist with the placement of orders, refunds and/or exchanges
  • CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers
  • Manage and respond to inbound customer service related inquiries
  • Build customer relationships through open and interactive communication
  • Provide accurate and timely information related to various order statuses
  • Accurately enter [data] orders from multiple sources
  • Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures
  • Work across various departments and teams to resolve customer issues
  • Responsible for assisting with any website order issues
  • Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals
  • Provide timely feedback to Customer Service Manager regarding service failures or customer concerns
  • Recommend systems or service methods to improve the customer experience
  • Assist with special projects as needed
  • Generate sales leads


Qualifications


  • 3-5years customer service experience
  • Proficient in Microsoft Office and related products (esp
  • Word/Excel)
  • Must be self-motivated
  • Must possess excellent verbal and written communications skills
  • Must be detailed oriented, with a sense of urgency and focus on accuracy
  • Ability to multi-task, prioritize and effectively manage workload

Similar Jobs

Univision communications inc

Photographer Job at Univision communications inc

Assist video editor/acquisitions in editing and preparing video for newscasts as assigned, using server-based editing and playback system.

Capital One

Technical Support Specialist Job at Capital One

Capital One is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner.

La Grange

Server/Waitress Job at La Grange

La Grange is a casual restaurant & patio bar with craft beer, craft cocktails and coastal Mexican cuisine right in the heart of Montrose, Texas.Our ideal candidates will provide timely,

Small Giants

Photographer Job at Small Giants

Many photographers work directly with clients or subjects. Editing and processing images for final use. They will also be responsible for managing all aspects

Progressive Parking Solutions

Ambassador Job at Progressive Parking Solutions

We will be offering Full-Time shifts for Monday-Friday. Position details assisting Guests with wheelchairs and providing wayfinding when needed.