Responsibilities

• 
  The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers

• A CSR will resolve customer concerns via phone, email and/or social media and is required to assist with the placement of orders, refunds and/or exchanges

• CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers

• Manage and respond to inbound customer service related inquiries

• Build customer relationships through open and interactive communication

• Provide accurate and timely information related to various order statuses

• Accurately enter [data] orders from multiple sources

• Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures

• Work across various departments and teams to resolve customer issues

• Responsible for assisting with any website order issues

• Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals

• Provide timely feedback to Customer Service Manager regarding service failures or customer concerns

• Recommend systems or service methods to improve the customer experience

• Assist with special projects as needed

• Generate sales leads

Qualifications

• 
  3-5years customer service experience

• Proficient in Microsoft Office and related products (esp

• Word/Excel)

• Must be self-motivated

• Must possess excellent verbal and written communications skills

• Must be detailed oriented, with a sense of urgency and focus on accuracy

• Ability to multi-task, prioritize and effectively manage workload