Account Servicers are dedicated to providing exceptional deposit support to branch teams located within all divisions of CNB Bank. They are responsible for accurately reviewing, researching, and processing requests regarding deposit accounts in order to meet the needs and expectations of our clients. This includes reviewing all deposit accounts, documentation, and following all specific state regulations dependent to where accounts are established, and services are provided.
Below is a list of essential job functions. Additional responsibilities may be assigned in the position.
PROVIDE EXCEPTIONAL TEAM SUPPORT
Effectively prioritize internal and external requests in order to quickly provide answers to all inquiries by branch and operational staff. Develop knowledge and expertise in the multiple systems that hold customer information to support any inquiry relating to deposit accounts to deliver a WOW experience.
FOSTER OUR CULTURE
Greet coworkers pleasantly and engage in welcoming and constructive conversations. Promote open and direct communication, focusing on finding solutions to meet the needs of our clients and peers. Seek opportunities to support volunteerism in local community events, increase the Bank’s outreach and foster new business.
EMBRACE TECHNOLOGY & CHANGE
Possess and display a positive approach in managing and embracing change. Continually evaluate processes and procedures to effectively use technology for efficiencies and accuracy. Become involved in new products, services, or systems projects that involve deposit accounts.
FOCUS ON ACCURACY AND ATTENTION TO DETAIL
Perform accurate review and research for all maintenance, transactional and client related activity and requests. Adhere to Bank policy and regulations set forth at the Federal and State levels. Maintain and follow adequate and up to date job specific written procedures. Become a Subject Matter Expert (SME) in the area of deposits. Learn and know the reasoning behind each job duty assigned so that any inquiries can be responded to with an educated answer. Actively assist with compiling requested documents for internal and external audits.
SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Take advantage of various development opportunities by enrolling in webinars and Bank offered courses to help build knowledge of departmental processes. As knowledge and experience advance, there will be opportunities to promote to Account Servicer II, III and Team Leader.
Training Tracks are designed to help each employee understand how each job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.
Requirements:QUALIFICIATIONS, EDUCATION, & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position level will commensurate with knowledge, experience and education.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate directly and effectively.
TECHNOLOGY SKILLS: Ability to use telephone systems and possess good computer skills including email, internet and intranet use. Prior experience or the ability to learn the core processing system, report system and any other computer programs pertinent to performing job duties.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
BENEFITS
EOE/AAP: M/F/Vet/Disability
https://mandatoryview.com/?LicenceId=5a7398f0-7edb-4cb7-a02b-518dcfa222fa&ProductType=IntranetLicense&SubType=PG
DC Shift Coordinator Essex Material Movement - Essex and WIliston, VT. As the Shift Shipping Coordinator you will be accountable for ensuring that your Team
The Sales Development Executive is responsible to promote and sell the organization's products and services within the region, product range, or list of new and
Position is for the 2023-2024 School Year SUMMARY: The Paraeducator - Instructional Support position supports the classroom teacher in daily classroom
We are seeking Customer Care Specialist who thrive in providing excellent customer service, being proactive and want to go above and beyond to solve customer
Products and services car wash and detail. 1-3 years of supervisory experience in car wash, retail, or service capacity. Facilitate and assess damage claims.