Job Description

Job description

If you are an effective communicator, driven and passionate team player and result driven person, we have the perfect job for you! We offer the ability to work from anywhere with a high speed internet connection.

We are searching for a Customer Experience Specialist to join our fun, fast-paced, growing team and take on inbound calls and assisting in converting sales leads into customers.

Duties and Responsibilities

• Communicate with prospective customers by both telephone, text and email
• Answering customer questions, providing information and passing messages on to the scheduling team
• Calling customers with existing service agreements due for maintenance and upselling where possible with additional services offered by the partner
• Use database and spreadsheets to track progress and developments with existing and new customers
• Report directly to team leaders
• Maintain contact with existing clients to make sure they are satisfied and request referrals. This includes estimate follow ups and happy calls
• Attend training to stay up to date with the specifications of new products and service offerings. As well as studying new scripts after onboarding new partners
• Comfortable in a fast paced environment that changes frequently

Requirements & Qualifications

• Previous working experience in a call centre or sales setting as a Customer Service Representative is an asset
• Self motivated, fast learner and highly organized
• Excellent communication, interpersonal and presentation skills
• Knowledge of G Suite applications such as Sheets, Docs, etc. an asset
• Knowledge of House Call Pro or ServiceTitan an asset
• Fearless attitude and a team player
• Confident in utilizing new software programs

Hardware Requirements:

• Your computer/laptop must have at minimum 2.5GHZ + Processor
• Your computer/laptop must have at minimum 8GB RAM
• You must have a headset with a mic to be able to take calls with your computer/laptop

Internet Connectivity:

• Internet at your home must have a minimum 25mbps download and 12mbps upload speed.
• You must be able to be hardwired to your internet (via ethernet connection)

Assessment Requirements

• Only applicants that complete the screening assessments at the following link as well as applying through Indeed with their Resume and completing any additional assessments through Indeed will be considered for this position.
• https://www.ondemandassessment.com/link/index/JB-F69KCZXIL?u=1051801

Job Type: Contract

Salary: From $12.31 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Experience level:

• 2 years

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

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