Job Description

First Shift: 8am-5pm

Pay: $18.00/hr

On the first day, you'll have to go to the facility to pick up equipment first, then go home and start training the next day.

Member/Provider Agents are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries and conducting outbound call campaigns.

Essential Job Functions

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
• Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you located within 1 hours of Sacramento, CA?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 3 years (Required)

Work Location: Remote

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