Job Description

The Parts Associate is responsible for dealing with any and all customer questions about the products sold at 4 State Trucks. A Parts Associate is expected to be continuously growing their knowledge of the parts products sold as well as the policies and procedures of 4 State Trucks. Assistance from floor managers is expected.

Fielding inbound phone calls to identify customer needs and efficiently conducting business in accordance with 4 State Trucks policies and procedures will be the most crucial part of this position.

Another key responsibility will be to provide 2nd Mile customer service standards in each and every customer interaction- regardless of whether the phone call is an inquiry, sale or a customer complaint. As a part associate, you will learn, absorb, and adhere to the core values of our company and conduct business in accordance with those values.

Duties/Responsibilities

• Manage inbound and outbound calls in an efficient manner
• Meet or exceed minimum call quality mandates
• Provide above and beyond 2nd Mile customer service in every customer contact.
• Use product knowledge and clear communication to identify customer needs and sell appropriate products to satisfy those needs.
• Be capable of coordinating the logistics of getting a purchase shipped to a customer
• Be capable of taking extensive notes/logs to track customer interactions in an organized manner in order to use for follow-up
• Continually grow product knowledge and efficiency level in the position by utilizing tools that 4 State Trucks provides
• Continually grow weekly sales numbers to contribute to company and personal growth
• Grow a foundation of established customers by developing customer rapport. Your cubical is your franchise, it is income for you and your family, and it is where you foster lasting customer relationships.
• 100% use of Zing Tree as initial source of product identification.
• Initial familiarization with the concepts of CRM (Customer Relationship) software.

• Advancement is to Parts Pro once proficiency at the associate level is reached and advancement criteria met.
• Any and all other duties as assigned by management

Qualifications and Abilities:

· High school diploma

· Previous experience in customer relationships

· Strong listening and verbal communication skills

· Maintain a positive attitude and focus on customer service in a fast-paced environment

· Ability to multi-task and manage time effectively by setting priorities.

· Have a strong sense of situational awareness to be able to prioritize tasks.

· Willingness and desire to learn about the products sold, customer service, policies, and procedures as well as the trucking industry as a whole.

Preferred Skills:

· Detail Oriented

· Self-Starter

· Excellent written and verbal communication

· Excellent Grammar and Spelling

· Focused and Goal Driven

· Positive Attitude & Moral Booster

Benefits:

Health insurance

Dental/Vison insurance

Life insurance

Supplemental policies such as short-term disability and accident

Accrued PTO

Paid holiday

401k with company match

Hourly plus commissions

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Joplin, MO 64804: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Sales Lead Generators & Telemarketers: 1 year (Preferred)

Work Location: In person

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