Caesars Rewards Representative Job at Caesars Entertainment, Joliet, IL 60432

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Job Description

ESSENTIAL FUNCTIONS:

  • Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
  • Greets and welcomes customers with a smile as a company representative.
  • Serves as Caesars Rewards and customer service role model for other employees.
  • Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
  • Resolves customer issues according to the Service Recovery model using Service Recovery tools.
  • Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
  • Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
  • Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.)
  • Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
  • Is knowledgeable about competitors’ programs and can make favorable comparisons.
  • Promotes and executes customer promotions flawlessly.
  • Creates and maintains customer accounts using Harrah’s computer systems.
  • Issues comps in accordance with department comp guidelines.
  • Ensures data is accurate and maintains integrity of data.
  • Collaborates with work-group and all support departments to ensure player satisfaction.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures.
  • Completes all other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent. Some college preferred.
  • Must be flexible with schedule to include nights, holidays and weekends.
  • Must be able to work in high and low stress areas.
  • Previous customer service experience required.
  • Knowledge of computer programs such as WORD and EXCEL.
  • Must be able to handle multiple tasks.

JOB DEMANDS:

  • Must be able to maneuver to all assigned areas of the casino.
  • Must be able to work in a fast-paced environment involving constant internal customer contact.
  • Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
  • Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
  • Position requires 80% standing, 10% sitting, 10% walking.
  • Requires some climbing.
  • Must be able to respond to speech, visual and aural cues.

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