• Must have hotel experience
• Ensuring the smooth and efficient overall day-to-day operations of the Front Office/Guest Services departments.
• Provide excellent customer service per the standards of the Hilton brand and assist in situations to ensure 100% guest satisfaction.
• Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.
• Assist in providing staff with ongoing coaching, training and development.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
• Prepare reports; handle special projects and other duties assigned by the FOM.
• Conduct regularly scheduled department meeting
• Manage the departmental budget
• Hire, train, scheduling of all staff

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)