JP00043297

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

The Open Enrollment Call Coordinator (aka Switchboard Operator) Responsible for receiving calls and responds to inquiries and requests for assistance. Ensure calls are triaged to the appropriate licensed agent or department.

Primary duties may include, but are not limited to:

• Identifies problem, troubleshoots, and provides advice to assist callers.
• Understands the company's structure and how to direct the calls to the appropriate area.

Requirements:

• Requires a High School diploma or GED; 3+ years related experience; or any combination of education and experience, which would provide an equivalent background.
• Customer Service
• Call Center Preferred
• Multi-Tasking
• High Level Technology Skills
• Windows 10
• Microsoft Office

Additional Information:

• Work From Home - Must Have Suitable Quiet Private Workspace
• Must Have 100 Mbps High Speed Internet
• Wifi is Not Permissible, Must Be Able to Use Short Ethernet Cable to Plug Into Router
• No Time Off Requests Will Be Accepted During Training

Schedule:

Monday- Friday, any 8-hour shift between the hours of 8:00am-10:00pm (EST).

BCforward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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