Title: Supervisor

Reports to: General Manager / Resort Owner

Supervisors often exemplify a few characteristics; they are energetic, enthusiastic, and have the ability to lead people. They must love working with people and dogs. They will assist the General Manager/Assistant Managers in day to day operations, while also overseeing employees in all aspects of the resort. They need to have the ability to fill in wherever they are needed at any given time, in addition to possessing strong customer service skills. Previous experience is preferred; however, it is not required. Weekend and holiday hours are required.

Essential Job Functions:

• Carries out and attains the mission and goals of the business.
• Assure all guests are cared for in compliance with the company goals.
• Maintain a strong resorts culture, lead by following Company Values and Mission
• Be familiar with budgets, revenue, and controllable expenses
• Health and safety of the workforce.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and feedback.
• Monitor/measure customer satisfaction.
• Ensure staff is always in proper uniform.
• Well-organized and detail oriented.
• Must demonstrate a love for dogs.
• Responsible for assisting the GM/Owner in running of the business.
• Supervises all Back-End Staff.
• Greets all customers coming into the building.
• Opens/Closes building when necessary (key holder).
• Provides tours of the building to potential customers.
• Develops pet feeding/medication schedules.
• Feeds/medicates dogs when necessary.
• Maintains employee schedules.
• Maintains company inventory.
• Oversees all disinfecting procedures.
• Has the ability to complete any job requirement of any staff member except the owner.

Job Requirements:

• Must complete K9 Resorts Certification Program for Assistant Manager/Supervisor, CSR and PCT
• Customer service-oriented
• Must work any shift outside of their schedule upon request of the GM/Owner
• Weekend and Holiday hours are required

QUALIFICATIONS:

Education and Experience:

• Experience in pet boarding / shelter environment required
• Managerial experience recommended but not required

Technical Skills:

• Computer skills including knowledge of Microsoft Windows.
• Better than average written and spoken communication skills.
• Knowledge and experience in business, supervision and management.
• General knowledge of various employment laws, practices and employee relations.
• Excellent public speaking skills

Personal Characteristics:

• Outstanding interpersonal relationship building and employee coaching and development skills.
• The ability to retain a high level of confidentiality.
• Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.
• Must be dependable and responsible.
• Must be able to communicate with all types of people, remain calm, mediate and problem solve.
• Must be of moral and ethical character.
• Flexible hours
• Positive attitude

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ABOUT K9 RESORTS

INTERNATIONALLY RECOGNIZED, MULTI AWARD-WINNING PET CARE

At K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age. Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.

We’re proud to be internationally recognized and trusted for a variety of reasons, some of which include our:

• Flawless customer service
• Cage free luxury boarding
• Loving and caring staff
• State of the art facilities

Numerous groomers, veterinarians, trainers, and other local pet professionals prefer K9 Resorts because they feel it appropriately accommodates pets’ needs. Not only do they recommend our dog care resort to their clients, many of their pets board here as well. We consider this to be the highest compliment any pet care facility can receive and it is something we are enormously proud of.

MULTI AWARD-WINNING PET CARE

K9 Resorts Luxury Pet Hotel is honored to have been rated the top pet care franchise in the nation by the IBPSA. Our luxury pet resorts have been referred to as the best pet service providers by New Jersey Monthly Magazine, Monmouth Health & Life Magazine, New Jersey Monthly Magazine, The Courier News, and Suburban Essex Magazine.

Some notable features our internationally recognized facilities offer include:

• Fully computerized, accurate, and reliable reservation system
• A top-of-the-line PetAirapy UV air purification and ventilation system
• Hospital-grade sanitation procedures
• State-of-the-art flooring systems with built-in Microban antimicrobial protection
• Premium Kuranda dog beds
• Cage-free options for maximum comfort

Our team of pet care professionals takes the time to understand the individual needs of our guests and you can trust us to take the time to accommodate your dog’s needs as you see fit.

WHAT MAKES K9 RESORTS DIFFERENT

Our state of the art facilities have been consistently rated within the top three in the nation and provide world class accommodations and care to our guests. We are proud to lead the way in the pet hospitality industry. Our entire facility is split into separate zones to reduce the number of guests that occupy one area. While this carefully designed layout is a more expensive way to construct a pet care facility, it significantly reduces pets’ stress levels when they are boarding with us. Your dog’s comfort and your peace of mind are our top priorities.

On behalf of the entire team at K9 Resorts, we would like to thank you for your interest in our award-winning pet care facility. Please reach out to us for more information about how we can accommodate your pet’s needs and exceed your expectations.

Benefits

• Competitive Pay
• Flexible Hours
• 50% Discount Off All Services
• Paid time off