Bring your experience to AAA Washington! This is an exciting opportunity to be a part of one of the largest leisure-travel agencies in the United States.

In this in-person role, you’ll be:

• Overseeing overall store operations of our travel store in our Yakima/Wenatchee location.
• Responsible for store operations and overall staff performance in our Yakima/Wenatchee location.
• Reconcile, review and audit sales in partnership with travel accounting.
• Responsible for store appearance and ensuring merchandise and displays are presentable and clean.
• Host and support in-store and off-site events to grow revenue, membership, and enhance AAA brand.
• Drive sales within the store to meet and exceed goals.
• Engage in local community to increase customer base.
• Responsible for ensuring an excellent customer experience and resolving escalated customer issues.
• Contributes to building and operates within established store budget.

SUPERVISORY RESPONSIBILITIES:

• Provides direct management to store assistant manager and team members.
• Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
• Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems and implementing change.

Minimum Qualifications:

Bachelor’s degree (BA) in business or sales or equivalent experience

4+ years’ experience in customer service, retail or travel industry

3+ years’ experience in management or leadership role

Benefits provided include:

• Health insurance (medical, vision, prescription drug, and dental)

• Up to 22 days of Paid Time Off in the first year for vacation or sick leave

• Eleven paid holidays, including MLK and Juneteenth

• 401(k) with Employer Match

• Life and LTD insurance

• Flexible Spending Accounts

• Travel, Insurance, and Membership Discounts

• 4 hours Volunteer Time Off every year

• Free Premier RV AAA Washington membership

The pay range for this position is $61,609 - $85,862 and placement within this range is based on candidate experience. This position is eligible for an annual company-wide discretionary bonus and sales incentives.

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy, and traffic safety for nearly 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visa.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.

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