Play a leading role in operational global risk improvement at Amazon.com, where we have a tradition of leading the world in innovative technologies and services. Amazon is seeking an experienced Logistics/Auto Risk Analyst who will manage auto physical damage (APD) and property damage (PD) claims for Amazon’s expanding worldwide delivery fleet.

Key job responsibilities
Within Global Risk Management & Claims, you will support and report to a Risk Manager, focusing on claims management, process improvement, and third-party administrator (TPA) programs. Duties may include, but are not limited to, the following:

• Oversee the management of commercial APD and PD claims.
• Work closely with TPA partners to drive continuous improvement within the APD and PD space, while supporting simplicity, efficiency, and cost containment.
• Collaborate with internal and external teams to accomplish shared goals.
• Develop tactful solutions that will have a material impact on day to day claim processes.
• Serve as an APD/PD subject matter expert for TPA partners and internal teams.
• Leverage subject matter expertise to deep dive claim processes, challenge status quo, and develop tactful solutions that will be impactful to program metrics.
• Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.
• Partner with vendors to develop and/or update standard operating procedures that align with program goals.
• Utilize and develop metrics to make data driven decisions for process evaluations and recommendations.
• Work across teams to share ideas, influence change, and deliver projects results.

• Fleet or commercial auto claims experience
• Claims leadership experience
• Auditing experience within a claim organization
• ARM, AIC, CPCU, or similar designation
• Ability and willingness to lead projects
• Strong interpersonal and communication skills, with ability to communicate professionally, both verbally and in written format.
• Well organized, detail oriented, and adaptable to changing processes and priorities.
• Demonstrated ability to work well independently and as a team, comfortable voicing opinions and respecting different perspectives.
• Eagerness to learn and develop
• Available for domestic travel up to 25%

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,900/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.