Job Description

Job Title: Patient Intake Coordinator
Job Classification: Full-time (1.0 FTE) Non-Exempt Employee
Hours: Monday-Friday
Reports to: Director of Care Coordination
Location: Fully Remote Position (Accepting applicants living in one of the following states AZ, CA, CO, NM, TX, UT, WI, WA, IL, IN or ID).

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BCI’s Clinical Intake & Patient Records Coordinator*
BCI’s Clinical Intake Coordinator plays an integral role in the BCI Patient Experience supporting numerous aspects of patient care coordination including guiding new patient enrollment and onboarding, maintaining electronic patient records and conducting quality assurance calls on an on-going basis.

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New Patient & Family Intake*

• Facilitate telephone intake calls with prospective new patients and families
• Gather basic patient/family information
• Gather information regarding patient’s diagnostic and behavioral history
• Identify patient/family goals for pursuing services
• Provide education on available diagnostic/ABA treatment options and assess readiness to pursue these options ABA treatment, the intake process and available treatment options

Answer Connect Calls and Messages

• Monitor incoming calls and messages received through call answering service
• Transfer received messages to the appropriate department
• Contact prospective patients seeking information relating to ABA therapy or diagnostic testing
• Schedule enrollment calls over the phone with families who have confirmed interest in BCI services

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New Patient & Family Onboarding*

• Work with BCI Care Coordinators, families, and local intake liaisons to collect ABA enrollment paperwork and supporting records

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BCI Diagnostic Intake and Evaluations*

• Provide timely status updates to key team members on all prospective patients throughout the intake process for evaluations with BCI
• Contact prospective patients and families looking to complete a diagnostic evaluation
• Collect important information that is required for the diagnostician to complete an autism evaluation
• Input all collected patient information into the correlating spreadsheets
• Send follow up emails to prospective patients or families with BCI’s flyer and diagnostic testing information

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Other*

• Perform other duties as required

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Supervisory Responsibilities*

• No supervisory responsibilities

Job Requirements/General Competencies

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Outstanding communication and interpersonal skills

• Strong attention to detail
• Strong analytical, problem solving, and organizational skills
• Ability to manage a high volume of details
• Ability to effectively triage and prioritize a high volume of tasks
• Absolute comfort using technology and communicating across multiple modalities
• General Knowledge of Microsoft Office Suite and general database management

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Education and/or Experience*

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Bachelor’s degree required.

• 1+ years of patient intake, care coordination or health outreach required.

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Writing Skills*

Ability to produce careful documentation for employee human resource files, in accordance with best practice. Ability to write in English and produce written material with appropriate grammar preferred.

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Language Skills*

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Spanish proficiency strongly preferred*

Ability to effectively communicate information and respond to questions from your direct supervisor, employees, patients, and community partners when appropriate. Ability to communicate clearly and effectively using compassionate language and offer structured support to staff and patients in verbal and written language.

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Mathematical Skills*

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

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Reasoning Ability*

Ability to interpret a variety of instructions furnished in written, oral, pictorial or schedule form. Ability to demonstrate good judgment and efficiency during decision-making.

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Other Skills*

Ability to work collaboratively with others. Ability to prioritize tasks and demonstrate efficient use of time.
Ability to portray a professional, polished appearance and manner.

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Physical Demands*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, stand and drive. The employee is also required to use their hands and reach with their arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

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Compensation & Benefits:*

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Competitive salary

• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Hazard/Accident Insurance
• 401-K Retirement Plan
• Certified Financial Planning
• Accident/Hazard Insurance
• Dependent Care Flexible Spending Account
• Access to technology for work
• Generous PTO and Compensatory Time Benefits
• Annual Professional Development Stipend
• Ongoing opportunities for career growth and advancement
• Discounts at Verizon Wireless and Anytime Fitness
• Employee Assistance Program (EAP) Benefits

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Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Healthcare setting:

• Telehealth

Medical specialties:

• Pediatrics

Schedule:

• Monday to Friday

Work Location: Remote

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