Job Description
Who are we hiring?
The Server/Storage Operations Engineer will work with design and engineering teams to have an all-round understanding and support of Server/Storage infrastructure. The Server/Storage Operations Engineer will be responsible for resolving complex issues that involve analyzing server/storage logs, troubleshooting hardware, and assuring maximum performance and storage availability. This role is a crucial member of the team monitoring and maintaining storage server health and assisting with data backup and archive as well as media management between multiple servers. The Server/Storage Operations Engineer will offer Level 1 and Level 2 Server/Storage Support that includes operation and change management, fulfill the request for Server and Storage such as and not limited to Hyperconverged Infrastructure. Server/Storage Operations Engineer will examine, evaluate and monitor the incoming Server/Storage change requests and facilitate policies and orchestration within a HSM topology.
What will you do?
- Ensure that bare metal and VMware systems are optimized for the utilization of NAS storage and resource allocation.
- Identify and repair the internal errors and capacity management of all virtual environments including VSAN cluster
- Responsible for documenting and maintaining Hyperconverged Infrastructure diagrams and equipment lists accurately and documenting all infrastructure changes.
- Conduct a periodic review of upgraded system firmware, application software, and patching of the OS on all storage devices.
- Create production support availability, outages, Runbooks, Process documentation and status reports. Work in coordination with other support teams to recognize and record monitoring and measurement requirements. Provide administration and reporting services in the areas of incident and problem management.
- Create a program to visualize the performance of the storage infrastructure, monitoring for health and reporting on problem areas
- Day-to-day server/storage performance monitoring, troubleshooting, and fault analysis; hardware troubleshooting and repair
- Trouble ticket generation and response; monitoring interface and escalations
- Deployment and maintenance of server/storage monitoring, analysis, and reporting tools
- Installation and maintenance of server/storage hardware and software
- Participate in a 24x7 call-out rotation
What do you need to succeed?
- At least 3 years of enterprise infrastructure operations experience – applicant must be “hands on” with the ability to technically troubleshoot server/storage related outages
- Previous experience at an enterprise level company supporting all infrastructure with absolute fault tolerance in mind
- Proven hands on experience deploying various tool sets which support monitoring and alerting across diverse platforms – has integration experience working with event correlation platforms and ticketing systems such as ServiceNow
- 3 years of vendor management experience preferred but not required
- 5 years of working with high performance systems platforms such as compute, storage, data centers and automation
- Experience with advanced server/storage operations utilizing various product platforms such as VMWare, AWS, Azure, EMC, NetApp and Qumulo, GPFS
- Bachelor’s degree in engineering, computer science or computer engineering is preferred or equivalent experience
Why is MSG for me?
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. Our mission is to lift the human spirit by gathering communities around exceptional live experiences on the world’s greatest stages. We deliver on that mission through our portfolio of world class venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. Additionally, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has also announced plans to build a second MSG Sphere in London, pending necessary approvals.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-AB1